Why Can't I Find Options in the Pluang App?
The most common reason the Options menu doesn't appear is an outdated app version — Options was added in a later release, so an older build simply has no entry point for it. Update the Pluang app to the latest version first, then check your verification status before assuming the feature is unavailable to you.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| Options menu or button doesn't appear anywhere in the app | App is running an outdated version that predates the Options release | Update the Pluang app to the latest version via the Play Store or App Store, then reopen the app and check the home screen for the "Options Trading" button |
| Options appears but you can't open or trade it | Global & Yield Asset Verification (KYC for US market access) is not complete | Complete Global & Yield Asset Verification in the app, then retry. Options trading is not available until this verification tier is approved |
| Options is still missing on the latest app version | The feature is not yet available for your account | Contact Pluang Care to confirm whether Options is enabled on your account, quoting your registered email and app version |
| App won't update to the version that includes Options | Device operating system is older than the app's minimum requirement | On Android, new versions of the Pluang app need Android 8.0 (Oreo) or later from 8 October 2026 — check under Settings → About phone → Android version. Update your OS if an update is offered; if your phone can't go past Android 7.1, log in on a phone running Android 8.0 or later, or an iPhone. On iPhone, check the requirement in the App Store listing |
If the issue persists:
Contact Pluang Care via live chat in the app or email tanya@pluang.com. Include your registered email and your app version so the team can confirm whether the feature is enabled on your account.
Related questions:
Q: Do I need a separate account to trade Options on Pluang?
No. Options runs on your existing Pluang account. You only need Global & Yield Asset Verification approved — the same KYC tier that unlocks US market access.
Q: Is Options available to all Pluang users?
Yes — it is a public product, not a limited trial. Access needs a recent app version plus approved Global & Yield Asset Verification.
Q: Where exactly should the Options entry point be?
Three places: the "Options Trading" button on the home screen, the "Eksplor" (Explore) tab, or the "Options" tab on any eligible US stock's page.