Why Wasn't My Options Order Executed?
A Limit, Stop, or Stop-Limit order only fills when the market actually reaches the price you specified — so the two usual explanations are that you placed the order while the US market was closed, or that the price you set was never reached during trading hours.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| Order stayed pending and never filled | You placed it outside US market hours, so there was no trading to fill against | Wait until the US market opens. Orders placed while the market is closed remain pending until the next session rather than being cancelled |
| Order still pending during market hours | The market price never reached the limit or trigger price you set | Compare your limit price with the contract's current price. Amend the order to a price closer to the market, or use a market order for immediate execution at the best available price |
| Order filled only partly, or not at all, on a thin contract | The contract has low liquidity, so there was insufficient volume at your price | Check whether the contract carries a "Low Liquidity" label. Consider a more liquid strike or expiry, where there is more bid and ask volume behind the price |
| Order disappeared without filling | The order expired before it could be filled | Place a new order. An order cannot be modified once placed, so replacing it is how you adjust the price or quantity — and an unexecuted order can be cancelled at any time |
If the issue persists:
Contact Pluang Care via live chat in the app or email tanya@pluang.com. Have the contract details, your order type, and the price you set ready so the team can trace what happened to the order.
Related questions:
Q: Will my order execute automatically when the market opens?
It becomes eligible to fill, but only if your price condition is met. An order far from the market price can stay pending all session.
Q: Should I use a market order to guarantee execution?
It fills far more reliably, but at the best available price rather than yours — on a low-liquidity contract that gap can be wide.
Q: Can I change the price on an order that hasn't filled?
Not in place. Cancel the pending order under "Order Berlangsung" (Ongoing Orders), then place a new one — no fee applies until an order actually fills.