What do I do if I enter the wrong OTP or Authenticator code when sending crypto?
Re-enter the correct code carefully — you get up to 10 attempts before you're locked out for 24 hours. If the code keeps failing for other reasons, like expiring too fast or not arriving, the fix depends on the specific symptom below.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| Code is rejected as incorrect | You entered the wrong OTP or Authenticator code | Re-enter carefully — you have up to 10 attempts before a 24-hour lockout |
| Reached 10 failed attempts | Attempt limit exceeded | Wait 24 hours, then try entering the correct code again |
| Code expires before you can enter it | OTP and Authenticator codes are time-limited | Generate or request a new code and enter it promptly |
| OTP is delayed or never arrives | Network delay or delivery issue | Check your connection and wait a moment; request a new OTP if it still doesn't arrive |
| Code input field doesn't appear, or the app behaves unexpectedly | Outdated app version | Update to the latest version of the Pluang app |
If the issue persists:
Contact Pluang Care via live chat in the app, email tanya@pluang.com, or call (021) 8063 0065 (Mon–Fri 09:00–18:00 WIB).
Related questions:
Q: How many attempts do I get to enter the correct OTP or Authenticator code?
Up to 10 attempts — after that, you're locked out for 24 hours before you can try again.
Q: What should I do if my Authenticator code keeps expiring before I can enter it?
Generate a fresh code from your Authenticator app right before entering it, since codes are time-limited.
Q: Why haven't I received my OTP yet?
This is usually a network delay or delivery issue — check your connection and request a new OTP if it still doesn't arrive.
Q: Is this the same issue as not having Authenticator set up at all?
No — this is about entering an incorrect or expired code when Authenticator is already set up; if Authenticator isn't set up yet, you'll need to set it up first before you can send crypto.