Why can crypto sending fail on Pluang?
The most common cause is exceeding your daily or monthly sending limit — check the limit shown in the app when you attempt the transaction. A flagged wallet address or an amount too small to cover fees can also cause a send to fail.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| Transaction rejected with a limit-related message | The amount sent exceeds your daily or monthly sending limit | Check the current limit shown in the app for that coin, and send an amount within it |
| Transaction can't be executed at all | The destination wallet address was flagged during Pluang's address and transaction checks | Contact Pluang Care — flagged addresses require additional review before a send can proceed |
| Transaction doesn't go through | The amount sent isn't enough to cover the transaction fee and network fee | Increase the amount so it covers both fees, then try again |
If the issue persists:
Contact Pluang Care via live chat in the app, email tanya@pluang.com, or call (021) 8063 0065 (Mon–Fri 09:00–18:00 WIB).
Related questions:
Q: Where can I check my crypto sending limit?
In the app, on the send screen for that specific coin, before you confirm the transaction.
Q: Why would a wallet address get flagged?
Pluang performs address and transaction checks for every send attempt; flagged addresses require additional review before the send can proceed.
Q: What happens if I don't send enough to cover the fees?
The transaction won't go through — the amount sent must be enough to cover both the transaction fee and the network fee.
Q: Is a failed transaction the same as a lost transaction?
No — a failed transaction never leaves your Pluang balance; funds are only at risk once a transaction is successfully broadcast to the wrong address or network.