Why is my crypto transfer taking longer than usual on Pluang?
Crypto transfers are usually processed instantly, but network conditions or technical issues at the time of your transaction can slow things down — this can take up to 1×24 hours in less common cases. Check the Transaction History page for your transaction's live status.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| Transaction is still pending, less than 1×24 hours since you sent it | Network congestion or technical issues on the blockchain at the time of your transaction | Wait — this is within the normal range; check the Transaction History page for live status |
| Transaction still hasn't arrived after 1×24 hours | The delay has exceeded the typical processing window | Contact Pluang Care with your transaction details for further investigation |
If the issue persists:
Contact Pluang Care via live chat in the app, email tanya@pluang.com, or call (021) 8063 0065 (Mon–Fri 09:00–18:00 WIB).
Related questions:
Q: How long should a crypto transfer normally take?
Usually instant, but it can take up to 1×24 hours depending on network conditions at the time of your transaction.
Q: Where can I check my crypto transfer's current status?
On the Transaction History page in the Pluang app.
Q: What causes network congestion to slow down a transaction?
High transaction volume or technical conditions on the specific blockchain you're sending through, which is outside Pluang's control.
Q: Should I contact support before the 1×24 hour window has passed?
Not necessary — wait for the full window first, since most delays resolve on their own within that time.