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FAQ article

Can I Receive Crypto From Another Pluang User?

You can receive crypto sent directly from another Pluang user's account into yours, and it's free — the same as receiving from an external wallet. This peer-to-peer transfer is the receiving side of Crypto Send's user-to-user option, which lets Pluang users move crypto to each other. Receiving costs you nothing on Pluang's side: there is no network fee, VAT, or platform fee on an incoming deposit, whatever the source. It also doesn't require Authenticator, because that safeguard applies to Crypto Send only, not to Crypto Receive — so you can accept a transfer without unlocking anything extra. In practice, the sender sets up the transfer in the app's Crypto Send flow and identifies you as the recipient by following the on-screen prompts, and the crypto is credited to your account once the transfer completes.


  • Peer-to-peer receiving is supported and free. Another Pluang user can send crypto directly to your account, and receiving it costs you nothing — the same free treatment as receiving from an external wallet.
  • It mirrors Crypto Send's user-to-user option. This deposit is the receiving side of Crypto Send between Pluang users, which lets Pluang users move crypto to one another.
  • No Authenticator needed to receive. Authenticator is required for Crypto Send, not Crypto Receive, so accepting a transfer from another user doesn't require you to enable or unlock it.
  • The sender identifies you in the send flow. The sender sets up the transfer in the app's Crypto Send flow and identifies you as the recipient by following the on-screen prompts.
  • KYC still applies to both sides. Crypto activity — sending and receiving — requires a completed KYC, so both you and the sending user must be verified for the transfer to go through.
  • The sender should double-check the recipient. Like any Crypto Send, a transfer between Pluang users is processed once the sender confirms, so the sender should review the recipient details shown in the send flow carefully before completing it.

Related questions:

Q: Does receiving from another Pluang user cost anything?
No. Receiving crypto from another Pluang user is free, exactly the same as receiving from an external wallet — Pluang charges no network fee, VAT, or platform fee on an incoming deposit, whatever the source or amount. This peer-to-peer transfer is the receiving side of Crypto Send between Pluang users. The only costs anywhere in crypto transfers are on the sending side, and for a user-to-user move those are governed by the send flow, not by receiving.

Q: Is receiving from a Pluang user different from receiving from an external wallet?
Both are free, and from your side neither requires Authenticator. The difference is how the transfer reaches you: another Pluang user sends from the app's Crypto Send flow, identifying you by following the on-screen prompts, while an external wallet sends to the deposit address, network and any memo or tag shown on your receive screen. Either way, the deposit credits the crypto asset itself into your account under Pluang's custody.

Q: Does receiving from a Pluang user require Authenticator?
No. Authenticator is required for Crypto Send only, not for Crypto Receive. Accepting a transfer from another Pluang user doesn't require you to enable or unlock Authenticator — you can receive the crypto without it. The safeguard applies to the outgoing (send) direction as part of account security; the receiving side has no such gate.

Q: Does the sender need anything special from me to send crypto within Pluang?
The sender identifies you as the recipient in the app's Crypto Send flow, following the on-screen prompts, and completes the transfer from their side. Nothing on your account has to be unlocked for them to send to you, and you don't need Authenticator to receive.

Q: Do both of us need KYC completed for a user-to-user transfer?
Yes. Completing KYC is a prerequisite for all crypto activity on Pluang, which covers both sending and receiving. That means the sending user must be verified to send, and you must be verified to receive. If either side hasn't finished KYC, the transfer can't go through. Once both accounts are verified, the peer-to-peer deposit follows the normal free receive flow.