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FAQ article

Can I Receive Crypto From Another Pluang User?

You can receive crypto sent directly from another Pluang user's account into yours, and it's free — the same as receiving from an external wallet. This peer-to-peer transfer is the receiving side of Crypto Send's user-to-user option, which lets Pluang users move crypto to each other. Receiving costs you nothing on Pluang's side: there is no network fee, VAT, or platform fee on an incoming deposit, whatever the source. It also doesn't require Authenticator, because that safeguard applies to Crypto Send only, not to Crypto Receive — so you can accept a transfer without unlocking anything extra. In practice, receiving from another Pluang user follows the same receive flow as any deposit: you open the receive screen for the specific coin, confirm the address and, where the coin needs it, a memo or destination tag, and share those details with the sender so they can complete the transfer.


  • Peer-to-peer receiving is supported and free. Another Pluang user can send crypto directly to your account, and receiving it costs you nothing — the same free treatment as receiving from an external wallet.
  • It mirrors Crypto Send's user-to-user option. This deposit is the receiving side of Crypto Send between Pluang users, which lets Pluang users move crypto to one another.
  • No Authenticator needed to receive. Authenticator is required for Crypto Send, not Crypto Receive, so accepting a transfer from another user doesn't require you to enable or unlock it.
  • Same receive flow as any deposit. Open the receive screen for the specific coin, confirm the address, and include a memo or destination tag if that coin needs one, then share the details with the sender.
  • KYC still applies to both sides. Crypto activity — sending and receiving — requires a completed KYC, so both you and the sending user must be verified for the transfer to go through.
  • Match the coin's requirements. Even user-to-user, the correct address and any required tag still matter; getting them wrong can misroute the deposit, so treat the receive screen as authoritative.

Related questions:

Q: Does receiving from another Pluang user cost anything?
No. Receiving crypto from another Pluang user is free, exactly the same as receiving from an external wallet — Pluang charges no network fee, VAT, or platform fee on an incoming deposit, whatever the source or amount. This peer-to-peer transfer is the receiving side of Crypto Send between Pluang users. The only costs anywhere in crypto transfers are on the sending side, and for a user-to-user move those are governed by the send flow, not by receiving.

Q: Is receiving from a Pluang user different from receiving from an external wallet?
Both use the same Crypto Receive feature and both are free, so from your side the experience is the same: you open the receive screen for the coin, confirm the address and any memo or tag, and share the details. The difference is only the source — another Pluang user versus an external wallet on another platform. Either way, the deposit credits the crypto asset itself into your account under Pluang's custody.

Q: Does receiving from a Pluang user require Authenticator?
No. Authenticator is required for Crypto Send only, not for Crypto Receive. Accepting a transfer from another Pluang user doesn't require you to enable or unlock Authenticator — you can view and share your deposit address, and receive the crypto, without it. The safeguard applies to the outgoing (send) direction as part of account security; the receiving side has no such gate.

Q: Does the sender need anything special from me to send crypto within Pluang?
They need your receiving details for the specific coin — typically the deposit address shown on your receive screen, and a memo or destination tag if that coin requires one. Nothing on your account has to be unlocked for them to send to you. Open the receive screen for the exact coin you're expecting, confirm the details there, and share them; the sender then completes the transfer from their side.

Q: Do both of us need KYC completed for a user-to-user transfer?
Yes. Completing KYC is a prerequisite for all crypto activity on Pluang, which covers both sending and receiving. That means the sending user must be verified to send, and you must be verified to receive. If either side hasn't finished KYC, the transfer can't go through. Once both accounts are verified, the peer-to-peer deposit follows the normal free receive flow.