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FAQ article

Can I Receive Crypto From Another Pluang User?

You can receive crypto sent directly from another Pluang user's account into yours, and it's free — the same as receiving from an external wallet. This peer-to-peer transfer is the receiving side of Crypto Send's user-to-user option, which lets Pluang users move crypto to each other. Receiving costs you nothing on Pluang's side: there is no network fee, VAT, or platform fee on an incoming deposit, whatever the source. It also doesn't require Authenticator, because that safeguard applies to Crypto Send only, not to Crypto Receive — so you can accept a transfer without unlocking anything extra. In practice, receiving from another Pluang user follows the same receive flow as any deposit: you open the receive screen for the specific coin, confirm the address and any memo or destination tag the coin needs, and share those details with the sender.


Good to know:

  • Peer-to-peer receiving is supported and free: another Pluang user can send crypto directly to your account at no cost to you.
  • It mirrors Crypto Send's user-to-user option: this deposit is the receiving side of Crypto Send between Pluang users.
  • No Authenticator needed to receive: Authenticator is required for Crypto Send, not Crypto Receive, so accepting a transfer doesn't require enabling or unlocking it.
  • Same receive flow as any deposit: open the receive screen for the coin, confirm the address, and include a memo or tag if the coin needs one.
  • KYC still applies to both sides: both the sending user and you must have completed KYC for the transfer to go through.
  • Match the coin's requirements: even user-to-user, the correct address and any required tag matter — treat the receive screen as authoritative.

Related questions:

Q: Does receiving from another Pluang user cost anything?
No. It's free, exactly the same as receiving from an external wallet — no network fee, VAT, or platform fee on the deposit. This peer-to-peer transfer is the receiving side of Crypto Send between Pluang users; any costs in a transfer sit on the sending side.

Q: Is receiving from a Pluang user different from receiving from an external wallet?
Both use the same Crypto Receive feature and both are free, so your side is identical: open the receive screen, confirm the address and any memo or tag, and share the details. The only difference is the source.

Q: Does receiving from a Pluang user require Authenticator?
No. Authenticator is required for Crypto Send only, not Crypto Receive. Accepting a transfer doesn't require you to enable or unlock it — the safeguard applies to the outgoing (send) direction, not to receiving.

Q: Does the sender need anything special from me to send crypto within Pluang?
They need your receiving details for the coin — the deposit address on your receive screen, plus a memo or tag if the coin requires one. Nothing on your account has to be unlocked. Open the screen for the exact coin, confirm the details, and share them.

Q: Do both of us need KYC completed for a user-to-user transfer?
Yes. KYC is a prerequisite for all crypto activity — sending and receiving. The sending user must be verified to send, and you must be verified to receive. Once both accounts are verified, the peer-to-peer deposit follows the normal free receive flow.