What Is Crypto Receive on Pluang?

Crypto Receive is Pluang's feature for bringing a crypto asset into your Pluang account — either from another Pluang user or from an external wallet on another platform. It moves the actual coin, such as BTC or ETH, into your holdings; it is not an IDR top-up and does not convert anything to rupiah. Crypto Receive is the counterpart to Crypto Send: Send moves crypto out of your account to an address elsewhere, while Receive brings crypto in from elsewhere. Receiving is always free, regardless of the source, so no network fee, VAT, or platform fee applies to an incoming deposit. To receive, you open the receive screen for the specific coin, which shows your deposit address, the network the sender must use, and a memo or destination tag if that coin requires one. You then share those details with the sender, who transfers over the matching network.

• It brings in the asset, not IDR. Crypto Receive credits the crypto coin itself (e.g. BTC, ETH) into your Pluang holdings. It doesn't add rupiah to your IDR balance and doesn't convert the incoming coin to IDR.
• Two sources are supported. You can receive from another Pluang user's account or from an external wallet on a supported network — for example a wallet on another exchange or a self-custody wallet.
• It's the mirror of Crypto Send. Send pushes crypto out of your account to an address elsewhere; Receive pulls crypto in from an external address or another user. The two together let you move assets across the wider crypto ecosystem.
• Receiving is always free. No network fee, VAT, or platform fee applies to an incoming deposit, whatever the source or amount. (Crypto Send, by contrast, carries a network fee plus VAT when sending to an external wallet.)
• The receive screen carries everything the sender needs. Open it for the specific coin and it shows the deposit address, the required network, and a memo or destination tag where applicable. Share all of these together.
• Success depends on matching the network. Because on-chain transfers are irreversible, the sender must use exactly the network shown on your receive screen; a mismatch can permanently lose the deposit.

Related questions:

Q: Does Crypto Receive convert incoming funds to IDR?
No. Crypto Receive brings in the crypto asset itself — the actual coin, such as BTC or ETH — and credits it to your Pluang holdings. It does not convert the incoming crypto into rupiah, and it does not add to your IDR balance. If you later want IDR, that's a separate step: you'd sell the crypto in-app. Receiving and converting to IDR are distinct actions, and the receive flow only handles bringing the coin in.

Q: Where do I find the Crypto Receive feature in the app?
On the asset page for the coin you want to receive, look for the Receive option. Opening it takes you to the receive screen for that specific coin, which displays your deposit address, the network the sender must use, and a memo or destination tag if the coin requires one. Because these details are asset-specific, always open the screen for the exact coin you're expecting rather than reusing details from a previous deposit.

Q: Is Crypto Receive the same as Crypto Send?
No — they're opposite directions of the same kind of transfer. Crypto Send moves crypto out of your Pluang account to an external address or another user, while Crypto Receive brings crypto into your account from those same kinds of sources. They also differ on cost and controls: receiving is always free with no daily cap, whereas sending carries a network fee plus VAT and has coin-specific daily maximums.

Q: Does receiving crypto cost anything?
No. Receiving crypto into your Pluang account is always free, whatever the source or amount — there's no network fee, VAT, or platform fee on an incoming deposit. This is different from Crypto Send, where sending to an external wallet carries a network fee plus VAT. Note that if crypto is sent to you from another platform, that platform may charge its own withdrawal or network fee on its side, which is outside Pluang's control.

Q: Do I need Authenticator to receive crypto?
No. Authenticator is required for Crypto Send only, not for Crypto Receive. You can open your receive screen, view your deposit address, and share it with a sender without enabling Authenticator. Nothing on your account needs to be unlocked for someone to deposit crypto to you — the sender simply needs your correct address, the matching network, and a memo or destination tag if that coin requires one.