Why Were All My Crypto Futures Positions Liquidated When Only One Was Losing?

Question

Accepted Answer

On Cross Margin, your whole shared balance backs every Cross position, so a large loss on one position reduces the margin available to all of them. If that loss takes your margin level to 100%, your Cross positions are liquidated together. Isolated Margin caps a loss to that one position's margin.

Symptom / ConditionPossible CauseSolution

All your Cross positions were closed at the same timeOn Cross Margin, the whole shared balance backs every Cross position. A large loss on one position reduced the margin for all of them until your margin level reached 100%.Liquidation cannot be reversed. The loss appears in Realised P&L. To trade again, add USDT to your USDT Margin Account first.
Your USDT margin balance shows 0 after the liquidationOn Cross Margin, liquidation resets the USDT margin balance to 0. The exchange closes the positions automatically, the clearing house, Kliring Komoditi Indonesia (KKI), takes them over, and any remaining profit or loss goes to the exchange's insurance fund, managed by KKI.Add USDT to your USDT Margin Account before you open a new position.
Your positions were liquidated, but the chart never reached the liquidation priceLiquidation is triggered by the mark price, not the last price shown on the chart.This is how liquidation works, not an error. The mark price can briefly reach your liquidation price before the chart does.
You want to stop this happening againCross Margin lets a loss on one position draw on the margin backing all your Cross positions.Use Isolated Margin to cap a loss to one position's margin, use lower leverage, set a Stop Loss before your liquidation price, and add margin when you get a margin call warning.

If the issue persists:
If you have questions about a specific liquidation, contact Pluang Care via live chat in the app or email tanya@pluang.com with the contract names and the approximate time of the liquidation.

Related questions:
Q: Can a liquidation be reversed?No. Once the exchange closes a position through liquidation, it cannot be reversed. The clearing house, Kliring Komoditi Indonesia (KKI), takes the position over.
Q: Is there any warning before liquidation?Yes. Above a 50% margin level, the Initial Margin Call, Pluang sends a notification and email. Above 75%, the Final Margin Call, only orders that close or reduce exposure are accepted. Liquidation happens at 100%.
Q: Would Isolated Margin have protected my other positions?Yes. On Isolated Margin, you lose only the margin allocated to the liquidated position, and the rest of your balance is unaffected.
Q: Where can I see the loss from the liquidation?On Cross Margin, the loss appears in Realised P&L.

Why Were All My Crypto Futures Positions Liquidated When Only One Was Losing?

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Symptom / Condition	Possible Cause	Solution
All your Cross positions were closed at the same time	On Cross Margin, the whole shared balance backs every Cross position. A large loss on one position reduced the margin for all of them until your margin level reached 100%.	Liquidation cannot be reversed. The loss appears in Realised P&L. To trade again, add USDT to your USDT Margin Account first.
Your USDT margin balance shows 0 after the liquidation	On Cross Margin, liquidation resets the USDT margin balance to 0. The exchange closes the positions automatically, the clearing house, Kliring Komoditi Indonesia (KKI), takes them over, and any remaining profit or loss goes to the exchange's insurance fund, managed by KKI.	Add USDT to your USDT Margin Account before you open a new position.
Your positions were liquidated, but the chart never reached the liquidation price	Liquidation is triggered by the mark price, not the last price shown on the chart.	This is how liquidation works, not an error. The mark price can briefly reach your liquidation price before the chart does.
You want to stop this happening again	Cross Margin lets a loss on one position draw on the margin backing all your Cross positions.	Use Isolated Margin to cap a loss to one position's margin, use lower leverage, set a Stop Loss before your liquidation price, and add margin when you get a margin call warning.