Why Hasn't My Withdrawal Been Received?
This covers withdrawals from your IDR Crypto Funding balance. Standard withdrawals on Pluang are processed within 15 minutes, so most delays trace back to one of a few known causes. Check your Transaction History status first, then match your situation below:
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| Submitted between 22:00–05:00 WIB | Bank system downtime | Queued and processed automatically once the bank reopens; allow up to 1×24 hours |
| Withdrawal amount ≥ Rp250,000,000 | Routed via RTGS/SKN | Allow 1–2 business days; no action needed |
| This is your first-ever withdrawal | One-time additional verification for new accounts | Allow 1–3 calendar days |
| Daily withdrawal limit reached on IDR Crypto Funding (Rp500,000,000/day, effective 22 July 2026) | Cumulative daily cap reached | Wait until 00:00 WIB for the reset, then withdraw the remainder |
| Notified to complete EDD or update profile data | Flagged for additional compliance verification | Complete the EDD form as prompted; up to 3 business days |
| Status shows "Completed"/"Submitted" but funds not visible | Funds forwarded to payment gateway, inter-bank transfer still in progress | Normal — allow up to 24 hours total |
Before contacting support: double-check your destination bank account number is correct and active, and confirm your own bank's transaction rules, since processing windows can vary by bank.
Note: This is different from a "Rejected" withdrawal, which has its own specific causes (name mismatch, blocked account).
If you're withdrawing from RDN instead: RDN (used for Indonesian Stocks) is a separate wallet with no daily withdrawal limit and no transfer path to/from IDR Crypto Funding — the causes above are specific to IDR Crypto Funding.
If the issue persists:
Contact Pluang Care with your withdrawal reference number, amount, destination bank, and date/time: tanya@pluang.com | in-app live chat | (021) 8063 0065 (Mon–Fri 09:00–18:00 WIB).
Related questions:
Q: How long does a Pluang withdrawal normally take?
Standard withdrawals process within 15 minutes; longer timelines only apply to specific cases listed above.
Q: What does "Completed" or "Submitted" status mean?
Pluang has successfully sent the funds onward — any remaining delay is on the inter-bank side.
Q: Is there a daily withdrawal limit on Pluang?
Yes, for IDR Crypto Funding — Rp500,000,000 per day, cumulative, effective 22 July 2026. Resets at 00:00 WIB. RDN has no daily limit.
Q: Does this apply if I'm withdrawing from RDN?
No — RDN has no daily withdrawal limit. The causes above are specific to IDR Crypto Funding.
Q: Why would my withdrawal need extra verification (EDD)?
Pluang's compliance system situationally flags certain transactions. Complete the form when prompted; up to 3 business days to process.
Q: What if my withdrawal still hasn't arrived after 24 hours?
Contact Pluang Care with your reference number, amount, destination bank, and date/time.