Is There a Notification After My Phone Number Has Been Successfully Changed?
Yes. If your phone number change is successful, you will receive a pop-up notification directly inside the Pluang app. This in-app notification appears immediately after the change is processed, confirming the update was applied to your account.
Unlike KTP or email changes — which require Pluang Care's manual review and send an email confirmation — phone number changes on Pluang are processed in real time through the app. This means the confirmation also arrives instantly as an in-app pop-up.
What the in-app notification tells you:
- That your phone number has been successfully changed
- Your new registered phone number
Didn't receive a pop-up?
If the phone number change appeared to go through but you didn't see a confirmation pop-up:
- Check that your app is fully up to date (outdated versions may not display pop-ups correctly).
- Check if your new number is now showing in your Pluang account settings.
- If the change didn't go through, contact Pluang Care via email at tanya@pluang.com or live chat — they can assist with a manual update processed within 1×24 hours.
Security note: Your registered phone number is used for OTP (one-time password) verification. If you receive unexpected OTP codes after a number change you didn't initiate, contact Pluang Care immediately.
Related questions:
Q: Where do I find the pop-up notification in the Pluang app?
The pop-up appears automatically on your screen right after the phone number change is confirmed. It does not live in a notifications inbox — it's a one-time on-screen confirmation.
Q: Will I also receive an email or SMS confirmation when my number changes?
The primary confirmation for a self-service phone number change is the in-app pop-up. If you change your number via Pluang Care, you may also receive an email confirmation.
Q: Can I change my phone number back if I made a mistake?
Yes. Contact Pluang Care via email or live chat to request a correction. Provide your registered details and the correct phone number.
Q: What happens to my OTP after the number changes?
OTPs are sent to your new registered phone number. Make sure your new number is active and can receive SMS before making the change.
Q: Can I withdraw or send crypto right after changing my number?
Not immediately. After a phone number change, cashout and Crypto Send are blocked for 24 hours as a security measure. Everything else keeps working, and the hold lifts automatically.