What Documents Do I Need to Prepare to Change My Mobile Number on Pluang?
To change your mobile number on Pluang, you only need to take a selfie — no additional documents are required. Make sure you're in a well-lit room so the selfie is clear. The process is done in real time directly through the Pluang app, making it quick and straightforward.
Changing your phone number on Pluang is designed to be simple. Unlike KTP or username changes that require multiple documents and Pluang Care's involvement, phone number changes use a selfie-based identity verification that you complete yourself in the app.
What you need:
- A selfie photo — taken through the Pluang app during the phone number change flow
- A well-lit room — the selfie must be clear and your face must be fully visible
- Your new phone number — make sure the new SIM card is active and can receive OTP before starting
Tips for a successful selfie:
- Face the camera directly, avoid wearing sunglasses or a hat
- Use natural light or a bright indoor light — avoid harsh backlight
- Keep your face centred and fully in frame
If selfie verification fails: If the app cannot verify your selfie, try again in better lighting. If repeated attempts fail, contact Pluang Care at tanya@pluang.com or via live chat — they can process the change manually within 1×24 hours.
Related questions:
Q: Why does Pluang need a selfie to change my phone number?
The selfie is a biometric verification step to confirm that you — the account holder — are making the change. This protects your account from unauthorised phone number changes.
Q: Can I change my phone number via Pluang Care without taking a selfie?
Yes. If you're unable to complete the selfie verification in the app, Pluang Care can process the change manually. Contact them via tanya@pluang.com or in-app live chat.
Q: Do I need my old phone number to complete the change?
You don't need your old SIM card to be active during the change, but you will need to verify your identity via selfie and confirm other account details when prompted.
Q: Can I withdraw or send crypto right after changing my number?
Not immediately. After a phone number change, cashout and Crypto Send are blocked for 24 hours as a security measure. Everything else keeps working, and the hold lifts automatically.