Will I Receive a Notification After My KTP Data Has Been Successfully Changed?
Yes. Once your KTP change request has been successfully processed, Pluang will send a notification to your registered email address. Make sure to check your email regularly after submitting — including your spam or junk folder in case the email is filtered.
Pluang sends an email notification to confirm that your KTP data update is complete. This notification serves as your official confirmation that the change has been applied to your account.
What the notification includes:
- Confirmation that your KTP data has been updated
- Any relevant next steps (if applicable)
What to do if you don't receive a notification:
If you haven't received a confirmation email within 1×24 hours of submitting complete documents:
- Check your spam or junk email folder — automated notifications sometimes get filtered.
- Confirm that the email address you're checking is the one registered to your Pluang account.
- Contact Pluang Care via live chat or email at tanya@pluang.com to request a status update.
Important: If you receive an email confirming a KTP change that you did not request, contact Pluang Care immediately to secure your account.
Related questions:
Q: Which email address will the notification be sent to?
The notification is sent to the email address currently registered to your Pluang account — not a personal email you may have entered elsewhere.
Q: What should I do if I didn't receive the confirmation email?
Check your spam folder first. If it's not there, contact Pluang Care via live chat or email at tanya@pluang.com — they can confirm whether your KTP update was processed.
Q: Will I also receive an in-app notification?
The primary notification channel for KTP changes is email. Check your registered email address for the confirmation.