What Data Is Needed to Change KTP Data on Pluang?
To change your KTP data registered on Pluang, you need to prepare four things: your updated KTP data, the reason for the change, a clear photo of your original new KTP, and a selfie photo holding your new KTP. All documents must be submitted to Pluang Care for manual processing.
Pluang requires these specific documents to verify that the KTP change is legitimate and matches the correct account holder. Here's what each item means:
Required documents and what to know:
- Updated data on your new KTP — The specific information that has changed (e.g. new name, new address, corrected date of birth). Mention exactly what is different from what's currently in your Pluang profile.
- Reason for the KTP change — A brief explanation of why your KTP data changed (e.g. "I renewed my KTP and my address was updated", "My name was corrected"). This helps the Pluang team process your request faster.
- Latest original KTP photo — A clear, well-lit photo of your new KTP card. The photo must show all details legibly and must be the original card, not a photocopy or scan.
- Selfie photo with your new KTP — A photo of yourself holding your new KTP next to your face. This is a standard identity verification step required by financial service regulations.
Where to submit: Contact Pluang Care via email (tanya@pluang.com), in-app live chat, or phone (021) 8063 0065 (Mon–Fri, 09.00–18.00 WIB).
Related questions:
Q: Does the KTP photo need to be taken in a specific way?
The photo should be clear, well-lit, and show all KTP details legibly. Avoid blurry images, heavy shadows, or photos of photocopies — always use the original card.
Q: Can I submit a scan or photocopy of my KTP instead of a photo?
No. Pluang requires a photo of your original KTP card, not a scan or photocopy, to ensure the document is genuine.
Q: Is a selfie with my KTP really required?
Yes. The selfie with your KTP is a mandatory identity verification step required under Indonesian financial service regulations (OJK). This protects your account from fraudulent changes.