How to Change KTP in Pluang App?

Question

Accepted Answer

KTP changes on Pluang cannot be done independently through the app — all updates are processed manually by the Pluang team. To request a change, contact Pluang Care via email at tanya@pluang.com, the in-app live chat, or by phone at (021) 8063 0065 on weekdays from 09.00–18.00 WIB.

KTP (Kartu Tanda Penduduk) is your Indonesian national ID and is the primary identity document tied to your Pluang account. Because KTP data is linked to regulatory (OJK/BI) compliance records, changes must be verified manually by the Pluang team rather than updated self-service.
How to submit your KTP change request:
Contact any of the following Pluang Care channels:

Email: tanya@pluang.com (available 24 hours)
  In-app live chat: accessible from the Pluang app menu (available 24/7)
  Phone: (021) 8063 0065 — Monday to Friday, 09.00–18.00 WIB

What to prepare before contacting Pluang Care:

Updated data on your new KTP
  Reason for the KTP change (e.g. name correction, address change, renewal)
  A clear photo of your latest original KTP
  A selfie photo holding your latest KTP

Once your request is submitted with complete documents, the Pluang team will process it within 1×24 hours and send a confirmation to your registered email.

Related questions:
Q: Can I update my KTP data myself through the Pluang app?No. KTP data changes are processed manually by the Pluang team. You must submit a request via email, live chat, or phone — there is no self-service option in the app.
Q: What documents do I need to change my KTP in Pluang?You need your updated KTP data, the reason for change, a clear photo of your new original KTP, and a selfie photo holding your new KTP.
Q: How long does it take for Pluang to update my KTP data?Your KTP change request will be processed within 1×24 hours after you provide all required documents and information.
Q: Will I be notified when my KTP update is complete?Yes. You will receive an email notification at your registered Pluang email address once the KTP data has been successfully updated.