Why Was My Withdrawal Rejected?
A withdrawal is rejected for one of three reasons. Use the table below to identify your case and the correct resolution:
| Cause | Resolution |
|---|---|
| Registered name in Pluang ≠ name on ID card | Contact Pluang Care to request a registered name correction |
| ID card name ≠ destination bank account name | Use a different bank account where the owner name exactly matches your ID |
| Destination bank account is blocked or dormant | Use a different active bank account |
Note: Pluang sometimes proactively corrects minor name discrepancies. If rejected for a name mismatch, contact Pluang Care to confirm if a correction is already in progress.
Contact Pluang Care: tanya@pluang.com | in-app live chat | (021) 8063 0065 (Mon–Fri 09:00–18:00 WIB)
Related questions:
Q: Why must the name on my Pluang account, ID, and bank account all match?
This is an AML regulatory requirement — all three names must match to verify the transaction belongs to the same person.
Q: Can I add a new bank account to complete my withdrawal?
Yes — add an active bank account where the owner name exactly matches your Pluang registered name and ID card name.
Q: How do I request a registered name correction in Pluang?
Contact Pluang Care via tanya@pluang.com, in-app live chat, or (021) 8063 0065 with your ID card photo.
Q: What does a "dormant" bank account mean?
A dormant account has been deactivated by the bank due to prolonged inactivity. Use a different active account instead.