Why Can't I Place a US e-IPO Order on Pluang?

Question

Accepted Answer

The most common reason you can't submit a US e-IPO order is that you haven't completed Global & Yield Asset Verification (Tier 3 KYC) yet, or your submission was rejected — this verification is required before you can place any order. Insufficient USD Cash and an existing active order on the same IPO are the other two common causes.

Symptom / ConditionPossible CauseSolution

The order screen won't let you submit, or you're prompted to verify before orderingYou haven't completed Global & Yield Asset Verification (Tier 3 KYC) — the same tier required for US Stocks & ETFs and US Stock OptionsGo to Account → Identity Verification → Global & Yield Asset Verification and complete the steps. You can still tap "Remind Me" on upcoming IPOs while this is pending
You completed verification before but still can't orderYour Global & Yield Asset Verification submission was rejectedResubmit your Global & Yield Asset Verification with corrected information; processing typically takes up to 1–2 business days
The order screen shows an error about your amount, or the Submit button stays disabledYour USD Cash balance doesn't cover the dollar amount you enteredTop up your USD Cash wallet so it covers your intended order amount, then try submitting again
You can't create a new order for an IPO you've already ordered intoYou already have an active order for that IPO — only one active order per IPO is allowedUse Amend on your existing order to change the amount instead of placing a new one

If the issue persists:
Contact Pluang Care via live chat in the app, or email tanya@pluang.com, for help with your verification status or order.

Related questions:
Q: Can I still register interest in an IPO while my KYC is pending?Yes — you can tap "Remind Me" on upcoming IPOs even while your Global & Yield Asset Verification is pending or being resubmitted.
Q: How long does it take for Global & Yield Asset Verification to process?Up to 1–2 business days once you've submitted or resubmitted your verification.
Q: Do I need a separate verification just for US e-IPO?No — US e-IPO uses the same Global & Yield Asset Verification (Tier 3) that unlocks US Stocks & ETFs and US Stock Options.
Q: Why can't I place a second order for the same IPO?Only one active order per IPO is allowed; use Amend on your existing order to change the amount instead.

Symptom / Condition	Possible Cause	Solution
The order screen won't let you submit, or you're prompted to verify before ordering	You haven't completed Global & Yield Asset Verification (Tier 3 KYC) — the same tier required for US Stocks & ETFs and US Stock Options	Go to Account → Identity Verification → Global & Yield Asset Verification and complete the steps. You can still tap "Remind Me" on upcoming IPOs while this is pending
You completed verification before but still can't order	Your Global & Yield Asset Verification submission was rejected	Resubmit your Global & Yield Asset Verification with corrected information; processing typically takes up to 1–2 business days
The order screen shows an error about your amount, or the Submit button stays disabled	Your USD Cash balance doesn't cover the dollar amount you entered	Top up your USD Cash wallet so it covers your intended order amount, then try submitting again
You can't create a new order for an IPO you've already ordered into	You already have an active order for that IPO — only one active order per IPO is allowed	Use Amend on your existing order to change the amount instead of placing a new one