Why can't I place a US e-IPO order on Pluang?
The most common reason you can't submit a US e-IPO order is that you haven't completed Global & Yield Asset Verification (Tier 3 KYC) yet, or your submission was rejected — this verification is required before you can place any order. Insufficient USD Cash and an existing active order on the same IPO are the other two common causes.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| The order screen won't let you submit, or you're prompted to verify before ordering | You haven't completed Global & Yield Asset Verification (Tier 3 KYC) | Go to Account → Identity Verification → Global & Yield Asset Verification and complete the steps. You can still tap "Remind Me" while pending |
| You completed verification before but still can't order | Your Global & Yield Asset Verification submission was rejected | Resubmit your verification with corrected information; processing takes up to 1–2 business days |
| The order screen shows an amount error, or Submit stays disabled | Your USD Cash balance doesn't cover the entered amount | Top up your USD Cash wallet to cover your intended order amount, then try again |
| You can't create a new order for an IPO you've already ordered into | You already have an active order for that IPO | Use Amend on your existing order instead of placing a new one |
If the issue persists:
Contact Pluang Care via live chat in the app, or email tanya@pluang.com.
Related questions:
Q: Can I still register interest in an IPO while my KYC is pending?
Yes — you can tap "Remind Me" on upcoming IPOs even while your verification is pending or being resubmitted.
Q: How long does Global & Yield Asset Verification take?
Up to 1–2 business days once submitted or resubmitted.
Q: Do I need a separate verification just for US e-IPO?
No — it uses the same Global & Yield Asset Verification (Tier 3) as US Stocks & ETFs and US Stock Options.