Why hasn't my US stock order been executed on Pluang?
A US stock order waits until its conditions are met: a Limit order fills only at your price or better, and a Stop order triggers only at your stop price. Orders placed while the market is closed wait for the next session, and an unfilled DAY order expires. Check the order type, price and validity in your order details.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| Your Limit order is still open | The stock hasn't traded at your limit price or better | Wait for the price to reach your limit, or cancel the order and place a new one at a different price |
| Your Stop or Stop-Limit order hasn't triggered, or triggered but didn't fill | The stock hasn't reached your stop price, or after triggering, the price moved past your limit before it could fill | Check the stop and limit prices against the current price. Cancel and place a new order if you want different levels |
| You placed a Market order while the US market was closed | A Market order placed outside regular hours becomes a Pending Market Order and executes when the regular market opens, at the price then | Wait for the regular market to open, at 21:30 WIB, or 20:30 WIB during US daylight saving time. You can cancel it before then |
| You placed an order outside regular hours in the 24-Hour Market | Outside regular hours, only stocks marked "24" in the app can be traded, and only with Limit orders | Check that the stock carries the "24" label and that you used a Limit order. Other orders wait for the regular market |
| Your DAY order disappeared without being filled | A DAY order expires if it isn't filled by the end of its session: the regular market close, or 08:00 WIB on the next trading day for a 24-Hour Market order | Place the order again. For a longer validity, use GTC, which stays open for up to 30 calendar days, though it can't be used for Market orders or fractional shares |
| It's a weekend or a US market holiday | The US market, including the 24-Hour Market, is closed | Wait until the next trading day. Your order stays open if its validity hasn't ended |
| The order still shows "Open" after you tapped Cancel | Cancellations are sent to the US broker for processing and aren't instant | Wait. The cancellation is completed before the next regular market session opens, and the Cancel button stays disabled meanwhile |
If the issue persists:
If your order meets its conditions and still hasn't executed, contact Pluang Care via live chat in the app, email tanya@pluang.com, or call (021) 8063 0065 (Monday–Friday, 09:00–18:00 WIB). Include the stock, order type, price, validity and the time you placed the order.
Related questions:
Q: What happens to my money while a buy order is open?
It's held for the order. When the order is cancelled or expires, the held amount returns to your balance.
Q: What if only part of my order was filled?
You keep the shares that were bought. When the order expires or is cancelled, the unused amount for the unfilled part returns to your balance.
Q: What are the regular US market hours in WIB?
21:30–04:00 WIB, or 20:30–03:00 WIB during US daylight saving time, which runs from March to early November.
Q: Where can I check my order status?
In Transaction History in the app. An order that hasn't been executed, or is waiting for cancellation, shows as Open.