Why Isn't My US Stock Order Cancellation Processed Instantly Anymore?

US Stock order cancellation on Pluang is no longer instant because every cancellation request is forwarded to Alpaca Securities, Pluang's US broker partner, for processing rather than executed immediately inside the app. This applies uniformly across all order types — Limit, Stop, Stop-Limit, and OCO (Take Profit/Stop Loss) — and to both Regular-hours and 24-Hour Market orders, and it applies the same way whether your US Stock position is Leveraged or non-Leveraged. Pluang's official comms line is that a pending cancellation will be completed before the next regular market session opens; no more specific timeframe is available. While your request is pending, the order still shows as "Open" in Transaction History and the Cancel button turns grey — this is expected, not a sign something is stuck, since a cancellation request can only be submitted once. If you previously traded Leveraged US Stocks and remember cancellations completing instantly, that's because Leveraged orders used to run on a different execution model that has since changed to match how non-Leveraged orders have always worked.

• Forwarded to Alpaca, not instant: Every US Stock cancellation request — regardless of order type — is sent to Alpaca Securities for processing. Pluang's app does not cancel the order locally the moment you tap "Cancel"; it submits a request that Alpaca then has to act on.
• Applies to all order types and both trading windows: Limit, Stop, Stop-Limit, and OCO (Take Profit/Stop Loss) orders are all affected, whether the order was placed during Regular market hours or the 24-Hour Market.
• Official comms line — no specific ETA: Pluang communicates that cancellation will be completed before the next regular market session opens. A more precise processing time isn't available, so avoid expecting a same-second or same-minute result.
• What you'll see while it's pending: The order keeps showing status "Open" in your Transaction History, and the Cancel button becomes disabled (greyed out). This is expected behavior — a cancellation request can only be submitted once per order, so the button disables to prevent duplicate requests, not because the app has frozen.
• Why leveraged orders changed: Leveraged US Stocks used to run on a CFD (Contract for Difference) execution model, which allowed instant, real-time cancellation. Leveraged orders now execute through PALN (Penyaluran Amanat Luar Negeri, or "forwarding of overseas orders") — the same broker-forwarding mechanism non-leveraged US Stock orders have always used. Because both order categories now share the same execution path, they now share the same non-instant cancellation process.
• This is a platform-wide mechanism, not a bug: The delay isn't specific to your account, your order type, or a technical glitch — it reflects how Pluang's US Stock orders are actually executed end-to-end, through an Indonesian intermediary that forwards every order (and every cancellation) to a US broker.

Related questions:

Q: Does this cancellation delay apply to both Leveraged and non-Leveraged US Stocks?
Yes. Non-leveraged US Stock orders have always followed this forwarded-to-Alpaca cancellation process. Leveraged orders now follow it too, since they moved from the older CFD execution model to PALN — the same mechanism non-leveraged orders use. There's no longer a difference in cancellation behavior between the two.

Q: How long will my cancellation actually take?
Pluang's official line is that cancellation will be completed before the next regular market session opens. A more exact processing window isn't confirmed, so treat that as the outer boundary rather than expecting an immediate result — your order may still cancel sooner.

Q: What is PALN, and why does it change how cancellation works?
PALN (Penyaluran Amanat Luar Negeri) is the mechanism by which Pluang forwards every US Stock order — and every cancellation request — to Alpaca Securities on the overseas exchange, rather than matching it locally. Because cancellation depends on Alpaca's processing, it can't happen the instant you tap "Cancel."

Q: Why did the Cancel button turn grey after I submitted my request?
A cancellation request can only be submitted once per order, so the button disables after your first tap to prevent duplicate requests. Combined with the order still showing "Open," this is the expected pending state — not an error or a stuck app.

Q: Did Leveraged US Stock cancellation used to work differently?
Yes. Leveraged US Stocks previously executed under a CFD model that allowed instant, real-time cancellation. That changed once Leveraged orders began executing via PALN, the same forward-to-Alpaca mechanism non-leveraged orders have always used — so Leveraged cancellation now follows the same non-instant process.