FeesSafety
Pluang+
Search all articles
FAQ article

How do I top up USD with USD Direct on Pluang?

You can top up USD with USD Direct on Pluang by requesting a top-up form from Pluang Care or the Priority Service Line, transferring at least $10,000 to the BCA or CIMB Niaga account on the form, and returning the signed form with proof of transfer. Your USD balance is credited within 1 business day of the funds arriving.

 

Before you start, make sure:

  • You're sending at least $10,000, the USD Direct minimum. There is no maximum.
  • The USD account you send from is in exactly the same name as your registered Pluang name.
  • Pluang receives USD Direct top-ups at BCA and CIMB Niaga. A transfer sent from either of these banks is received directly; one sent from any other bank takes 1–3 working days to arrive, in line with the sending bank's processing.
  • Pluang charges no fee for a USD Direct top-up. If you send from a bank other than BCA or CIMB Niaga, your sending bank charges its own interbank transfer fee.
  • The funds arrive within 7 days of your request date, allowing for the 1–3 working days a transfer from another bank can take. Funds that arrive later make the request expire, and you'll need to submit a new top-up form before they can be credited.
  1. Contact Pluang Care or the Priority Service Line
    Message the team through live chat in the Pluang app or email tanya@pluang.com, and say you want to top up USD with USD Direct.
  2. Fill in the top-up form
    The team sends you a USD Direct top-up form. Complete every field and sign it.
  3. Transfer the USD
    Send the funds to the account number listed on the form. If your bank asks for the recipient's address, enter "Jakarta".
  4. Send the signed form and your proof of transfer
    Reply to the team with a softcopy of the signed form and the proof of your USD transfer.
  5. Wait for your USD balance to update
    Pluang credits your USD balance within 1 business day of the funds arriving in the account of PT PG Berjangka, the official partner Pluang has appointed to provide USD assets. You can follow the top-up's status on the Transaction History page, and once it's credited the amount appears in your USD balance.