Why Can't I Register a Bank Account for Mutual Fund Payouts?
You can only register a bank account for mutual fund payouts if it is already added to your Pluang account and is in your own name. Go to Account → Bank Account, select that account and tap "Daftarkan untuk Reksa Dana". If the account isn't in the list, add it first; for other causes, see below.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| The bank account you want to use doesn't appear under Account → Bank Account | The account hasn't been added to your Pluang account yet. Registering for mutual funds starts from an account that is already in your Bank Account list | Add the account under Account → Bank Account → "+". Then return to Bank Account, select it, check the details and tap "Daftarkan untuk Reksa Dana" |
| The account you want to use is in someone else's name, or the name on it differs from your Pluang account | Mutual fund sale proceeds can only be sent to a bank account in your own name, and the account holder name must exactly match the name registered on your Pluang account | Use an active bank account in your own name whose holder name exactly matches your Pluang account. An account belonging to a family member or friend cannot be used |
| You tapped "Daftarkan untuk Reksa Dana" but the account doesn't show as registered yet | Your request is still being processed | Wait a few moments until the request has been processed, then check the account again |
| You registered the wrong account, or want to replace an old one, but can't edit its details | Bank account details cannot be changed once they are registered in Pluang | Ask Pluang Care to delete the old account. Provide the old account number, the name on the old account, and the new account number and name if you are replacing it. Deletion takes 1–3 business days after all data is complete, and you are notified by registered email. Then add and register the new account |
| You can't open mutual funds on Pluang at all | Indonesian Asset Verification, required for mutual funds, hasn't been completed. It includes submitting an active bank account in your own name | Complete it under Account → Identity Verification → Indonesian Asset Verification. Review takes 1–2 business days |
If the issue persists:
Contact Pluang Care via live chat in the app, email tanya@pluang.com, or call (021) 8063 0065 (Monday–Friday, 09:00–18:00 WIB). Include your registered email, the bank name and a screenshot of any message you see.
Related questions:
Q: Where do my proceeds go if I haven't registered a mutual fund payout bank account?
Automatically to your main mutual fund bank account shown in the Pluang app. To send proceeds to a different account in your own name, register it before you sell.
Q: Can I choose which bank receives the proceeds when I sell?
Yes. On the "Tinjau Order" (Review Order) page of a sale, you can choose which bank receives your proceeds. The guide "Cara Menjual Reksa Dana" shows each step.
Q: How do I change my mutual fund payout bank account?
Bank account details cannot be changed once registered in Pluang, so ask Pluang Care to delete the old account, providing the old account number and name and the new account number and name. Deletion takes 1–3 business days after all data is complete, and you are notified by registered email. Then add the new account under Account → Bank Account, select it and tap "Daftarkan untuk Reksa Dana".
Q: How long do mutual fund proceeds take to reach my bank account?
A maximum of 7 business days from when the investment manager receives your sell order, in line with OJK regulation 23/POJK.04/2016 Article 24.
Q: Why can't I cash out right after adding a bank account?
Adding a bank account starts a 24-hour security hold on Cashout and Crypto Send. It ends automatically and doesn't block buying or selling assets.