How do I close my Bank Jago RDN on Pluang?
You close a Bank Jago RDN by asking Pluang Care, because there's no option to close an RDN in the Pluang app. Contact Pluang Care via in-app live chat, email tanya@pluang.com or call (021) 8063 0065, say that you want to close your RDN, and the team tells you what needs to be done first and confirms when the RDN is closed. The same applies if your RDN is at BCA. Two things matter before you ask. First, closing an RDN is permanent: a closed RDN can't be reopened on the same Pluang account, and without an RDN you can no longer trade Indonesian stocks on that account. Second, deactivating your Pluang account doesn't close your RDN, because they're separate requests, so if you want both, ask for both. If you're unsure, you can simply leave the RDN open; an unused RDN doesn't need to be closed.
Before you request a closure
- Decide whether you're finished with Indonesian stocks on Pluang for good, because closing your RDN ends Indonesian stock trading on your account permanently.
- Check what's left in your RDN. Pluang Care tells you what needs to be done before the closure, for example whether your remaining shares have to be sold or moved and your balance withdrawn.
- To withdraw your RDN balance to your bank account first, follow the "How to cash out RDN to a bank account" guide in the app's Wallet → RDN Account → Withdraw.
What to tell Pluang Care
- That you want to close your RDN, and whether it's at Bank Jago or BCA
- Your registered phone number and email
- Whether you also want to deactivate your Pluang account, since that's a separate request
Related questions:
Q: Can I reopen my RDN after closing it?
No. Once an RDN is closed, it can't be reopened on the same Pluang account, whatever the reason for closing it. Because an RDN is needed to trade Indonesian stocks, closing it ends Indonesian stock trading on that account. A new account isn't an option either, because each NIK can have only one Pluang account. If you might want to invest in Indonesian stocks again, keep the RDN open instead.
Q: Does deactivating my Pluang account close my RDN too?
No. Deactivating your Pluang account and closing your RDN are separate processes, and one doesn't trigger the other. If you only deactivate your Pluang account, your RDN stays open, and it may still appear in your Bank Jago app. If you want both closed, ask Pluang Care for both, and remember that closing the RDN is the step that can't be undone.
Q: Can I switch my RDN to another bank instead of closing it?
Closing your RDN doesn't let you open a new one at a different bank on the same account, because a closed RDN can't be reopened. If you'd like your RDN at a different bank, ask Pluang Care what's possible for your account before you request a closure. That way you don't lose Indonesian stock trading by closing an RDN you wanted to replace.
Q: Can I withdraw my whole RDN balance before closing it?
Not quite. Every RDN withdrawal must leave at least Rp1 in the RDN, so you can't bring the balance to zero yourself. You can withdraw everything above that, and Pluang Care tells you how the remaining balance is handled when you request the closure. Withdrawals to a bank other than your RDN's bank cost Rp2,900 each, and withdrawals to the same bank are free.