Why haven't I received my IDR Yield?
IDR Yield is paid by the 10th of the following month, so the most common reason is that the payment date has not arrived yet: yield earned in October is credited by 10 November. If that date has passed, check that IDR Yield is activated and that you had money in your IDR Cash at 23:59 WIB. The table below covers the other causes.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| It is not yet the 10th of the month | Each month's yield is paid by the 10th of the following month | Wait until the 10th. Meanwhile, you can follow the yield building up on your IDR Cash page. |
| No yield at all since you joined | IDR Yield is not activated, or Global & Yield Asset Verification is not complete. IDR Yield does not switch on automatically. | Complete verification via Account → Identity Verification → Global & Yield Asset Verification, then activate IDR Yield from your wallet page or IDR Cash page. Yield starts on the day you activate. |
| Your money was in another balance | Only IDR Cash earns IDR Yield. IDR Crypto Funding, RDN, USD balances and assets do not. | Transfer money from IDR Crypto Funding to your IDR Cash. The transfer is free. |
| The payment is Rp0 or lower than you expected | Yield uses only your balance at 23:59 WIB each day, and the monthly total is rounded down to the whole rupiah. Your Pluang Plus status or the rate may also have changed during the month. | Check your daily balances and your Pluang Plus status for that month, and recalculate with balance × rate ÷ 365 for each day. |
| Your account was suspended or restricted | No yield is earned while an account is suspended or restricted. Yield is also not paid for a period if your IDR Cash account is not active on the payment date. | Contact Pluang Care to check your account status. |
| Everything above checks out | A technical problem delayed the payment | Pluang credits a delayed payment within 5 business days, and the delay does not cancel your right to it. Check again after that. |
If the issue persists:
Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB), as soon as possible and within 30 calendar days. Include the month the yield was for and a screenshot of your IDR Cash page. Pluang responds within 10 business days.
Related questions
Q: Where do I check whether my yield was paid?
Look in your transaction history for an entry named IDR Cash Yield. It shows the date it was credited, the amount, and the month the yield was earned for.
Q: Do I get yield for the days before I activated?
No. Yield starts on the day you activate IDR Yield. Days before activation earn nothing, even if you were already verified and had money in your IDR Cash.
Q: Why was my yield lower than last month?
Your 23:59 WIB balances may have been lower, the month may have had fewer days, your Pluang Plus status may have changed, or the rate may have changed after advance notice.
Q: Can a delayed payment be lost?
No. A technical delay does not cancel your right to the yield, and Pluang credits it within 5 business days. Separately, yield is not paid for a period if your IDR Cash account is not active on the payment date.
Last updated: 14 October 2026