Why Can't I Sell My Gold on Pluang?
If you can't sell your Pluang gold, the most common cause is an amount below the Rp5,000 minimum sale, so enter at least Rp5,000 at the sell price. If the amount is fine, check whether the gold is still in an instalment, which can only be sold once it is Completed, or already committed to a physical withdrawal request.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| You cannot continue after entering the amount | The amount is below the Rp5,000 minimum sale | Enter at least Rp5,000 at the sell price, in Rupiah or grams |
| Gold you are buying on instalment is not available to sell | Instalment gold is added to your balance only when the instalment is Completed | Wait until the instalment status is Completed; check it in the Installment menu |
| Your gold balance is lower than expected after a physical withdrawal request | The grams for the bar and its fees are committed to the withdrawal request | To get them back, email tanya@pluang.com to cancel within 5 working days of the request |
| The app asks you to complete a step before selling | A verification step is still needed on your account | Complete the verification the app asks for, then try the sale again |
| A notice on the gold page says trading is temporarily paused | Gold trading has been paused for a while | Wait until the notice is gone, then try again |
If the issue persists:
Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB). Have your registered phone number or email, the amount you tried to sell, and a screenshot of the screen or message you saw ready.
Related questions:
Q: What is the minimum gold sale on Pluang?
Rp5,000 at the sell price. You can enter the amount in Rupiah or in grams, and the review screen shows what you will receive.
Q: When can I sell gold bought on instalment?
Only after the instalment status is Completed, when the gold is added to your balance. Check the status from the gold balance (vault) icon, then "Installment".
Q: Can I get back grams committed to a physical withdrawal?
Yes, if you cancel by emailing tanya@pluang.com within 5 working days of the request. It is processed within 1 working day, and the grams are returned in full at no cost.
Q: Is there a fee to sell gold?
Sales carry no third-party fee. The spread between the buy and sell price is built into the prices, and the review screen shows the amount before you confirm.