Why Can't I Buy Gold on Pluang?
If you can't buy gold on Pluang, the most common cause is that your Rupiah balance does not cover the full cost: the amount you entered plus the 0.15% third-party fee and the 11% VAT on that fee. Lower the amount or top up, then try again. Also check that you are buying at least Rp10,000, that no verification step is pending, and that your app is up to date.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| The purchase cannot be completed although your balance looks close to the amount | Your Rupiah balance does not cover the amount plus the 0.15% third-party fee and the 11% VAT on that fee | Lower the amount or top up your Rupiah balance, then check the total on the review screen |
| You cannot continue after entering the amount | The amount is below the Rp10,000 (0.01 gram) minimum purchase | Enter at least Rp10,000, in Rupiah or grams |
| The app asks you to complete a step before buying | A verification step is still needed on your account | Complete the verification the app asks for, then try the purchase again |
| The gold page or the "Buy" button does not work as expected | Your Pluang app is out of date | Update the Pluang app to the latest version from your app store, then try again |
| A notice on the gold page says trading is temporarily paused | Gold trading has been paused for a while | Wait until the notice is gone, then try again |
If the issue persists:
Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB). Have your registered phone number or email, the amount you tried to buy, and a screenshot of the screen or message you saw ready.
Related questions:
Q: What is the minimum gold purchase on Pluang?
Rp10,000, also shown as 0.01 gram. You can enter it in Rupiah or grams, and the app converts it at the buy price shown before you confirm.
Q: Why is the total higher than the amount I entered?
Purchases carry a 0.15% third-party fee, paid to ICDX and ICH, plus 11% VAT on that fee. The review screen shows the full total before you swipe up.
Q: Which verification do I need to buy gold?
A verified Pluang account. If a verification step is still needed, the app asks you to complete it before you can buy.
Q: Can I buy gold on instalment if my balance is low?
You can use Cicilan Emas from 0.5 gram with an 8% down payment. The first payment is the down payment plus the first instalment, so your balance must cover that.