Why Can I See Only One Locked Expert Signal, or None at All?
If you see only one locked Expert Signal on Pluang, you are viewing the preview for users who aren't Pluang+ members; if you see none, that asset class has no active signals right now. Each case has a simple fix.
Common causes and how to fix them
| What you see | Likely cause | What to do |
|---|---|---|
| One signal partly visible, the rest blurred, no prices and no Buy button | You aren't a Pluang+ member, so you see the preview: the top pick per asset class shows only the asset, conviction tag and short narrative | Tap Upgrade to Pluang+ to open the Pluang+ page and see how to join |
| Still locked after you became a Pluang+ member | The screen was opened before your membership started | Close Expert Signals and open it again so the page reloads |
| "There aren't any available signals at the moment. Please check again later." | That asset class has no active signals right now | Check the other asset tabs, or come back later. New signals appear without an app update |
| Technical Signals or Analyst Ratings instead of Expert Signals | You are on a different sub-tab in Smart Picks | Select the Expert Signals sub-tab on the Crypto, US Stocks or Indonesian Stocks tab |
| The page stays blank or keeps loading | The page didn't load | Check your internet connection, close and reopen the app, and update Pluang to the latest version |
Full access to Expert Signals, including prices, Buy and Read More, is a Pluang+ benefit. Pluang+ is for users with a Net Investment Value (NIV) of Rp100,000,000 or more.
Still stuck? Contact Pluang Care through live chat in the app or at tanya@pluang.com. Say which tab you opened and attach a screenshot.
Learn more: who can access Expert Signals and how to join Pluang+.
Related questions:
Q: Can I see any Expert Signals without Pluang+?
Yes, partly. You see the top pick for each asset class with its asset, conviction tag and short narrative, but not the prices, Buy or Read More.
Q: What does Upgrade to Pluang+ do?
It opens the Pluang+ page, which lists the membership benefits and has a Top Up button to help you reach the required NIV.
Q: Why is a tab empty when other tabs have signals?
Each asset class has its own signals. A tab is empty when none of its signals is active at the moment.
Q: Do I need to update the app to see new signals?
No. New signals appear in the app as soon as the research team publishes them.
Last updated: 9 November 2026