Unable to Send Crypto / Reset PIN / Forgot PIN / Withdraw Funds on a New Device
🔍 Description:
You have logged in to your Pluang account using a new device. However, you are unable to send crypto, reset your PIN, use the forgot PIN feature, or withdraw funds.
✅ Possible Causes:
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Cause 1: You recently logged in to your Pluang account on a new device.
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Cause 2: You have not completed the new device verification process.
🛠️ Solution Steps:
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Make sure your Pluang app is updated to the latest version from the Play Store or App Store.
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Follow the steps in the FAQ to complete the new device verification process.
If the issue persists, please contact Pluang Care (tanya@pluang.com).