How long does the process of changing registered email in Pluang take?
Changing your registered email on Pluang is processed in real time — the update takes effect immediately once all verification steps are successfully completed. There is no waiting period on the email change itself. There is, however, a 24-hour security hold on cashout and Crypto Send afterwards: changing your registered email is one of seven activities that trigger it. Everything else keeps working normally, and the hold lifts automatically.
The email change process on Pluang is designed to be fast:
- Processing time: Real time — the new email becomes active immediately after all steps are complete
- What determines the speed: How quickly you submit all required data (old email, new email, valid ID document)
- If you use the app: The process is largely automated and completes quickly once verified
- If you contact Pluang Care: The team will process your request; response times may vary based on queue but typically within the same business day
After completion:
You will receive a confirmation notification sent to your newly registered email address, confirming the change was successful.
Related questions:
Q: Does the email change take longer if done through Pluang Care instead of the app?
The app processes the change in real time. Via Pluang Care, processing is typically within the same business day, depending on request volume.
Q: What if I haven't received my confirmation email after the change?
Check your spam folder first. If you still haven't received it after a reasonable time, contact Pluang Care at tanya@pluang.com.
Q: Can I use my Pluang account normally while waiting for the email change to complete?
Yes — your account remains fully functional during the email change process.