Will my data and balance be safe after the email is changed?
Changing your registered email on Pluang does not affect your investments, cash balances, or transaction history. All data remains intact. Pluang applies thorough verification throughout the email change process to confirm the change request really comes from you.
When you update your registered email address on Pluang, the following are not affected:
- Investment portfolio — all asset holdings (crypto, gold, stocks, mutual funds, etc.) remain unchanged
- Cash balance — your Pluang wallet balance is untouched
- Transaction history — all past transactions remain accessible
- Account settings — your PIN, linked bank accounts, and other settings carry over
The email change process includes identity verification steps (requiring a valid ID document) specifically to protect against unauthorised changes.
Related questions:
Q: Do I need to re-verify my identity (KYC) after changing my email?
No — a KYC re-verification is not required. You only need to provide your ID document as part of the email change request itself.
Q: Will my bank accounts and withdrawal settings be affected?
No — linked bank accounts and all withdrawal settings remain unchanged after an email update.
Q: How do I know the email change was completed successfully?
Pluang will send a confirmation notification to your newly registered email address once the change is complete.