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Home/FAQ - Cash Out/Cashout Submitted

Frequently asked questions on Cashout Submitted

Cash Out

Cashout Failed Cashout In Progress Cashout Limit Cashout Queued Cashout Rejected Cashout Submitted Cashout Tax & Fees OTC FX - USD Sell

Cashout Submitted

Cashout Failed
Cashout In Progress
Cashout Limit
Cashout Queued
Cashout Rejected
Cashout Submitted
Cashout Tax & Fees
OTC FX - USD Sell

Why Is My Withdrawal Status "Submitted" But the Funds Haven't Arrived?
Why is my withdrawal not successful and the status is Submitted?

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© 2026 Pluang. All rights reserved.

Pluang is a financial application managed and developed by PT Bumi Santosa Cemerlang, with a mission to provide wider access to various asset classes through easy, secure, and affordable micro-investment products for Indonesians.

US Stocks, ETFs, and Options are facilitated by PT PG Berjangka as a Derivatives Broker which is licensed and supervised by the Financial Services Authority of Indonesia (OJK) for financial derivative products with underlying securities. Transactions are recorded on the Jakarta Futures Exchange (JFX) and the Indonesian Futures Clearing House (KBI).
Indonesian Stocks (by PT Sarana Santosa Sejati as a Level-II Institutional Security Brokers Marketing Partner, in collaboration with PT Pluang Maju Sekuritas as a Securities Company) are licensed and supervised by the Financial Services Authority of Indonesia (OJK).
Crypto Assets and Digital Financial Asset Derivatives (Crypto Futures) are facilitated by PT Bumi Santosa Cemerlang which is licensed and supervised by the Financial Services Authority of Indonesia (OJK). Transactions are recorded by Central Finansial X (CFX) and are guaranteed by Kliring Komoditi Indonesia (KKI).
Mutual Funds are facilitated by PT Sarana Santosa Sejati as a Mutual Fund Securities Selling Agent (APERD) which is licensed and supervised by the Financial Services Authority of Indonesia (OJK).
Gold is facilitated by PT Pluang Emas Sejahtera as a Digital Gold Market Maker, which is licensed and supervised by the Commodity Futures Trading Regulatory Agency (Bappebti). All Gold is stored by PT ICDX Logistik Berikat (ILB) in collaboration with PT Brinks Solutions Indonesia (Brink’s), recorded by the Indonesia Commodity & Derivatives Exchange (ICDX), and is guaranteed by the Indonesian Clearing House (ICH).

Gold Trading Rules,Crypto Assets and Crypto Futures Trading Rules,Penyaluran Amanat Luar Negeri Produk Saham Tunggal Asing (PALN) Trading Rules,Mutual Funds Trading Rules.

Read Product & Service Information Summary (RIPLAY) for PT Bumi Santosa Cemerlang.

The Plaza Office Tower 15th Floor Unit 15B-C, Jl. MH Thamrin Kav 28-30, Gondangdia, Menteng, Central Jakarta, DKI Jakarta, 10350