Why Is My Withdrawal Status "Submitted" But the Funds Haven't Arrived?
"Submitted" means Pluang has completed its side of the withdrawal — the funds have been forwarded to the payment gateway for transfer to your bank. The transfer is now in the inter-bank processing stage.
What Submitted means step by step:
- Pluang successfully processes your withdrawal request
- Funds are forwarded to the payment gateway
- The payment gateway initiates the transfer to your bank (duration varies by inter-bank processing)
- Your bank credits the funds to your account
If funds haven't arrived after 24 hours: Pluang coordinates with the sending bank. The bank will either reprocess the transfer or return your funds to your Pluang account. Your funds are guaranteed safe.
Related questions:
Q: Does "Submitted" mean my withdrawal was successful?
It means Pluang has processed and forwarded it. The final bank credit step is still in progress — wait up to 24 hours.
Q: How long should I wait if my status shows "Submitted"?
Wait up to 24 hours. If funds still haven't arrived, contact Pluang Care.
Q: Will my funds be returned if the transfer doesn't go through?
Yes — if the bank cannot complete the transfer, funds are returned to your Pluang account. No money is lost.
Q: Do I need to contact the bank directly about a Submitted withdrawal?
No — Pluang coordinates with the sending bank on your behalf. Contact Pluang Care and they will handle it for you.