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Home/FAQ - Account/Change Email

Frequently asked questions on Change Email

Account

Beneficiary Claim Change Email Change Identity Card Change Phone Number Change User Name Change/Delete Bank Account New Device Verification Pluang Account Activation/Deactivation Reports Update Emergency Contact Update Income Level Update NPWP Update Occupation

Change Email

Beneficiary Claim
Change Email
Change Identity Card
Change Phone Number
Change User Name
Change/Delete Bank Account
New Device Verification
Pluang Account Activation/Deactivation
Reports
Update Emergency Contact
Update Income Level
Update NPWP
Update Occupation

Can I change the email address registered to my Pluang account?
How long does the process of changing registered email in Pluang take?
Will I lose access to my account if my old email is inactive?
Will my data and balance be safe after the email is changed?

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© 2026 Pluang. All rights reserved.

Pluang is a financial application managed and developed by PT Bumi Santosa Cemerlang, with a mission to provide wider access to various asset classes through easy, secure, and affordable micro-investment products for Indonesians.

US Stocks, ETFs, and Options are facilitated by PT PG Berjangka as a Derivatives Broker which is licensed and supervised by the Financial Services Authority of Indonesia (OJK) for financial derivative products with underlying securities. Transactions are recorded on the Jakarta Futures Exchange (JFX) and the Indonesian Futures Clearing House (KBI).
Indonesian Stocks (by PT Sarana Santosa Sejati as a Level-II Institutional Security Brokers Marketing Partner, in collaboration with PT Pluang Maju Sekuritas as a Securities Company) are licensed and supervised by the Financial Services Authority of Indonesia (OJK).
Crypto Assets and Digital Financial Asset Derivatives (Crypto Futures) are facilitated by PT Bumi Santosa Cemerlang which is licensed and supervised by the Financial Services Authority of Indonesia (OJK). Transactions are recorded by Central Finansial X (CFX) and are guaranteed by Kliring Komoditi Indonesia (KKI).
Mutual Funds are facilitated by PT Sarana Santosa Sejati as a Mutual Fund Securities Selling Agent (APERD) which is licensed and supervised by the Financial Services Authority of Indonesia (OJK).
Gold is facilitated by PT Pluang Emas Sejahtera as a Digital Gold Market Maker, which is licensed and supervised by the Commodity Futures Trading Regulatory Agency (Bappebti). All Gold is stored by PT ICDX Logistik Berikat (ILB) in collaboration with PT Brinks Solutions Indonesia (Brink’s), recorded by the Indonesia Commodity & Derivatives Exchange (ICDX), and is guaranteed by the Indonesian Clearing House (ICH).

Gold Trading Rules,Crypto Assets and Crypto Futures Trading Rules,Penyaluran Amanat Luar Negeri Produk Saham Tunggal Asing (PALN) Trading Rules,Mutual Funds Trading Rules.

Read Product & Service Information Summary (RIPLAY) for PT Bumi Santosa Cemerlang.

The Plaza Office Tower 15th Floor Unit 15B-C, Jl. MH Thamrin Kav 28-30, Gondangdia, Menteng, Central Jakarta, DKI Jakarta, 10350