Sierra, an AI startup co-founded by OpenAI chair Bret Taylor, secured $950 million in a Series E funding round led by Tiger and Google's GV, pushing its valuation to $15.8 billion. The company specializes in AI customer service agents and has rapidly grown to over $150 million in annual recurring revenue in just eight quarters, serving major enterprises including Prudential and Blue Cross Blue Shield. This funding will help Sierra maintain its lead in the competitive AI customer service space as it continues to expand. CEO Bret Taylor anticipates a market correction in the next two years but plans to keep Sierra private for now, with an IPO in the future.
Salesforce reported 13% year-over-year revenue growth to $11.1 billion, boosted by its acquisition of Informatica, and improved its GAAP operating margin by 130 basis points. Despite some underperformance and skepticism in the market, management is o...
The Frost & Sullivan Institute has recognized 50 leading companies with the 2026 Visionary Growth Leadership Best Practices Recognition for embedding innovation, measurable impact, and sustainability into their growth strategies. These companies, inc...
Salesforce announced it will acquire AI customer service company Fin, formerly Intercom, for about $3.6 billion. Fin's AI agent, built on its Apex model, handles multi-channel customer support and resolves 76% of queries end-to-end. The acquisition a...
Salesforce announced it is acquiring AI-agent company Fin for $3.6 billion, causing its stock to rise. This deal highlights Salesforce's commitment to expanding its artificial intelligence capabilities, which could strengthen its software offerings a...
Salesforce announced it is acquiring AI customer service platform Fin for about $3.6 billion, aiming to enhance its autonomous agent technology in a competitive market. Fin's AI agent, powered by its Apex model, handles queries across multiple channe...
