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Salesforce and ServiceNow defy fears as AI boosts, not hurts, their enterprise software growth.

Company Fundamentals
28 Aug 2026
24/7 Wall Street
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Bullish
Salesforce and ServiceNow defy fears as AI boosts, not hurts, their enterprise software growth.

Salesforce and ServiceNow reported strong quarterly results that challenge the belief AI would harm enterprise software companies. Salesforce's revenue rose 10.8% with AI-driven products like Agentforce growing over 240%, while ServiceNow's revenue surged 24% with AI deployments increasing ninefold. Both companies see AI as expanding their platforms, not replacing them, with Salesforce focusing on data integration and ServiceNow emphasizing governance and cybersecurity. The key question now is whether this growth is sustainable long-term, as Salesforce raised its revenue forecast with modest organic growth and ServiceNow shifts toward non-seat-based AI business models.

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Salesforce jumps 3% after Bank of America upgrades to Buy with $285 target, citing AI resilience.

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