eGain reported fiscal Q1 2027 revenue of $21.9 million, slightly down 7% year-over-year but above guidance, with AI customer revenue up 7% to $14.4 million. AI customer annual recurring revenue (ARR) rose 11% to $54.5 million, representing 74% of total SaaS ARR. Despite a GAAP net income decline to $1.6 million, eGain was recognized as a leader in Gartner’s Magic Quadrant for Customer Service Knowledge Management Systems, boosting its market visibility. The company expects increased sales and marketing spending for the rest of the year to drive growth and reiterated its full-year revenue outlook of $84.5-$86 million.
eGain's AI customer annual recurring revenue (ARR) rose 11% to $54.5 million, highlighting its growing SaaS business. For readers following the Technology sector, here is Pluang's market snapshot as of Nov 06, 2026 03:51 WIB: out of 150 priced US tech stocks, 20 rose and 130 fell. Notable movers include UMC at USD 13.54 (-15.69%), AMD at USD 412.40 (-15.63%), and STX at USD 470.09 (-15.61%), with typical hold times ranging from 44 to 93 days and strong sell order activity.
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