CarMax has partnered with Sierra to enhance its inbound sales call experience using Sierra's AI voice-enabled agents. Since May, these AI agents have helped customers reach the right destination or associate more quickly and consistently, improving call resolution and reducing unresolved calls. The technology answers common questions and facilitates smoother transitions to human associates, freeing them to focus on complex customer needs. CarMax plans to expand AI capabilities to include appointment management for appraisals, browsing, and test drives, continuing its commitment to innovative, customer-friendly technology in car buying.
Bernstein Liebhard LLP is investigating whether certain directors and officers of CarMax breached their fiduciary duties to the company and its shareholders. The investigation aims to determine if CarMax's leadership acted in shareholders' best inter...
Carvana's stock surged 5% to $76.15, leading gains in the auto retail sector driven by a broader market risk appetite. This high-beta bounce contrasts with declines in traditional retail and moderate gains in peers CarMax and Lithia Motors. Carvana's...
