CarMax has partnered with Sierra to enhance its inbound sales call experience using Sierra's AI voice-enabled agents. Since May, these AI agents have helped customers reach the right destination or associate more quickly and consistently, improving call resolution and reducing unresolved calls. The technology answers common questions and facilitates smoother transitions to human associates, freeing them to focus on complex customer needs. CarMax plans to expand AI capabilities to include appointment management for appraisals, browsing, and test drives, continuing its commitment to innovative, customer-friendly technology in car buying.
CarMax has partnered with Sierra to improve its inbound sales call experience using AI voice-enabled agents. Since May, these agents have helped customers reach the right destination faster, answer common questions, and reduce unresolved calls. CarMa...
Bernstein Liebhard LLP is investigating whether CarMax's directors and officers breached their fiduciary duties to shareholders. The law firm is examining if the company's leadership acted in shareholders' best interests and if legal action is warran...
