CarMax enhances customer calls with Sierra's AI for faster, smoother service.

CarMax has partnered with Sierra to improve its inbound sales call experience using AI voice-enabled agents. Since May, these agents have helped customers reach the right destination faster, answer common questions, and reduce unresolved calls. CarMax plans to add features like appointment scheduling to further streamline service. This move reflects CarMax's ongoing commitment to using innovative technology to make car buying easier and more efficient.