Is the unused balance from a market order refunded on Pluang?
Yes. When you place a market buy, Pluang holds the estimated amount from your RDN as pending order balance — it is reserved, not spent. Once the order matches and the real price is known, only the actual cost is deducted and the difference between the estimate and the actual amount paid is returned to your wallet. Because the buy estimate is calculated from the day's ARA price, which is the highest the stock could legally trade at, an order will usually match below the estimate and a refund will usually follow. There is no claim step, no form, and no fee for the return — it happens automatically as part of settling the order.
Market orders for Indonesian stocks are available in the Pluang app and on the web trading platform. The two platforms differ elsewhere: Session validity, GTC and Stop Loss / Take Profit are app-only, and web trading offers Limit orders with good-till-end-of-day validity.
What happens to your money, step by step:
| Stage | What happens to your balance |
|---|---|
| You confirm the order | The estimated amount is held as pending order balance — still yours, temporarily unavailable |
| The order is matching | The held amount stays reserved; you cannot spend or withdraw it |
| The order matches | The actual cost is deducted, calculated from the real fill price plus fees on that value |
| Settlement | `Estimated paid − actual paid` is returned to your wallet |
Why there is anything left over at all. The estimate is deliberately a worst-case number. It is not what Pluang expects the order to cost — it is the maximum the order could possibly cost under exchange rules. In normal conditions the stock is trading well below its daily upper limit, so the gap between the held amount and the real cost can be substantial.
Points worth knowing:
- The held amount is not a fee, a deposit, or a charge. You are only ever billed for the shares you actually received.
- Fees are calculated on the real transaction value, not on the estimate — so if the fill comes in lower, the fee comes down with it.
- If a market order is only partially filled, you are charged only for the lots that matched, and the amount held against the unfilled portion is released.
- On the sell side, your final proceeds may be more or less than the estimate shown at review — they are calculated from the price the order actually fills at.
If the money does not come back. If your order shows as fully matched but an amount still appears held on your RDN, contact Pluang Care — by email at tanya@pluang.com, in-app live chat, or the call centre on (021) 8063 0065, Monday to Friday 09:00–18:00 WIB.
Related questions:
Q: How long does the refund take on Pluang?
The difference is returned as part of settling the order, once it has matched and the actual price is known — not as a separate process you have to wait days for. There is no claim step and no fee. If an amount is still showing as held after the order status has moved to fully matched, that is worth raising with Pluang Care rather than waiting it out.
Q: Why can't I use my full RDN balance while a market order is pending?
Because the estimated amount is reserved against that order until it settles. Pluang has to guarantee the funds are there in case the order fills at the highest legally possible price, so the reserved portion is temporarily unavailable for other orders or for withdrawal. It is released the moment the order completes or is withdrawn.
Q: Do I get a refund if my market order doesn't fill at all?
Yes, and in full. If nothing matches, nothing is charged — the entire held amount returns to your balance and no fee is applied, because Pluang's fees only ever apply to a completed transaction. A market order that cannot be matched is withdrawn rather than left open, so this resolves quickly rather than tying up funds all day.
Q: Does this held-then-refunded behaviour apply to limit orders too?
Limit orders hold funds as well, but there is nothing to refund because the amount is exact. Since you set the price yourself, Pluang can calculate the precise total up front and hold exactly that. The estimate-then-refund pattern is specific to market orders, where the final price is unknown until the order reaches the exchange.