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Troubleshooting guide

Receive Margin Call

You received a Margin Call notification related to your leverage position, meaning your equity or account value has dropped below the required maintenance level. This alert is a warning that you need to top up your margin or reduce your leveraged position to avoid forced liquidation. Margin Calls are triggered automatically by the system to protect users from excessive losses when the market moves against their position.

✅ Possible Causes:

  • Cause 1: Your equity drops until below 70%

🛠️ Step-by-Step Solution:

  1. Step 1: You must add more fund to your leverage margin until their margin level become 100% or user can sell your open position

  2. If the issue persists: Contact Pluang Care (tanya@pluang.com)