Why can't I allocate money between IDR Cash and IDR Crypto Funding on Pluang?

Question

Accepted Answer

On Pluang, you can't allocate money between IDR Cash and IDR Crypto Funding when the balance you're allocating from holds less than Rp10,000, the minimum for each allocation in either direction. Tapping Allocate then shows a message that the feature isn't available because your balance isn't enough. Top up that balance to at least Rp10,000 and try again. Other causes are in the table below.

Symptom / ConditionPossible CauseSolution

You tap Allocate on IDR Cash or IDR Crypto Funding and see a message that the feature isn't available because your balance isn't enoughThe balance you're allocating from holds less than Rp10,000Top up that balance until it holds at least Rp10,000, then allocate again. Top-ups by virtual account, QRIS or GoPay go to IDR Crypto Funding; a BCA Direct Transfer (minimum Rp500,000) goes to IDR Cash
You entered an amount below Rp10,000The minimum is Rp10,000 per allocation, from IDR Cash to IDR Crypto Funding and the other way roundEnter at least Rp10,000
You entered more than the balance holdsYou can't allocate more than the balance you're allocating fromEnter a smaller amount, or tap Max to allocate the whole balance
You only want to spend a small balance on an assetYou may not need to allocate at allBuy the asset directly. For many assets, your buying power can draw on more than one balance at once, so the purchase can use the money where it is
You want to allocate to your RDN insteadAllocation to an RDN has its own conditionsAllocation to an RDN also needs at least Rp10,000 and works only into a Bank Jago RDN for now. See "Why can't I allocate money to my RDN on Pluang?"

If the issue persists:If the balance holds Rp10,000 or more and you still can't allocate, update the Pluang app and try again. If that doesn't help, contact Pluang Care through live chat in the app, email tanya@pluang.com or the call center at (021) 8063 0065 (Monday–Friday, 09:00–18:00 WIB). Tell them which balance you're allocating from and to, and the amount.
Related questions
Q: What is the minimum to allocate between IDR Cash and IDR Crypto Funding?Rp10,000 per allocation, in either direction: from IDR Cash to IDR Crypto Funding, or from IDR Crypto Funding to IDR Cash. The balance you allocate from must hold at least that much.
Q: Is there a fee to allocate between IDR Cash and IDR Crypto Funding?No. Allocating rupiah between IDR Cash and IDR Crypto Funding is free. A fee applies only when you convert between currencies, such as rupiah to US dollars.
Q: Can I withdraw a balance of less than Rp10,000?No. The minimum withdrawal is also Rp10,000, and withdrawals to your bank account are made from IDR Crypto Funding. Top up the balance to at least Rp10,000, or use it toward a purchase in the app.
Q: Why do I need to allocate from IDR Cash before I withdraw?IDR Cash can't be withdrawn to your bank account directly. Allocate the money to IDR Crypto Funding first, at least Rp10,000 at a time, then withdraw it from there.
Last updated: 9 November 2026

Symptom / Condition	Possible Cause	Solution
You tap Allocate on IDR Cash or IDR Crypto Funding and see a message that the feature isn't available because your balance isn't enough	The balance you're allocating from holds less than Rp10,000	Top up that balance until it holds at least Rp10,000, then allocate again. Top-ups by virtual account, QRIS or GoPay go to IDR Crypto Funding; a BCA Direct Transfer (minimum Rp500,000) goes to IDR Cash
You entered an amount below Rp10,000	The minimum is Rp10,000 per allocation, from IDR Cash to IDR Crypto Funding and the other way round	Enter at least Rp10,000
You entered more than the balance holds	You can't allocate more than the balance you're allocating from	Enter a smaller amount, or tap Max to allocate the whole balance
You only want to spend a small balance on an asset	You may not need to allocate at all	Buy the asset directly. For many assets, your buying power can draw on more than one balance at once, so the purchase can use the money where it is
You want to allocate to your RDN instead	Allocation to an RDN has its own conditions	Allocation to an RDN also needs at least Rp10,000 and works only into a Bank Jago RDN for now. See "Why can't I allocate money to my RDN on Pluang?"