NIV >Rp100.000.000 but haven’t change to Pluang Plus
Users have maintained their Net Invested Value (NIV) to exceed Rp100,000,000, but their account status has not automatically changed to Pluang Plus. This causes users to not get exclusive benefits that should be available to Pluang Plus users, such as priority access to services and additional features.
✅ Possible Causes:
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Cause 1: Top up / maintain NIV until Rp100.000.000 in the same day.
🛠️ Step-by-Step Solution:
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Step 1: Wait until 1 day calendar after their NIV reached Rp100.000.000
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If the issue persists: Contact Pluang Care (tanya@pluang.com)