Why did my bank account verification fail on Pluang?
Bank account verification usually fails because the name on the bank account doesn't exactly match the name registered on your Pluang account, which follows your e-KTP. Even one letter or a missing middle name is enough. Check the account number, make sure it's a bank account in your own name, then try again.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| The name on your bank account is spelled differently from your Pluang name, for example one letter, a missing middle name or a shortened name | The account name must match your registered Pluang name exactly | Ask your bank to update the account name to match your e-KTP, or add another account in your name that matches. If it's your Pluang name that's wrong, ask Pluang Care to correct it first |
| The only difference is a title, punctuation, or a name your bank cut short because of its character limit | The automatic check treats these as a mismatch, even though the account is yours | Contact Pluang Care and ask for a manual check of the account. You may not need to change your name at the bank |
| You typed the account number or account holder name wrongly | The details you entered don't match a bank account | Re-enter the account number and name carefully, then try again |
| The number belongs to a virtual account or an e-wallet, such as DANA or GoPay | Only bank accounts can be verified, not virtual accounts or e-wallets | Use your own bank account number instead |
| The account is in someone else's name, such as a family member | Pluang only accepts bank accounts in your own name | Add a bank account that's registered in your name |
| You can't add another bank account | You've reached the limit of 5 registered bank accounts | Ask Pluang Care to delete a bank account you no longer use, then add the new one |
| All your details match, but verification still fails | The account needs to be checked manually | Contact Pluang Care with your bank name, account number and the name on the account |
If the issue persists:
Contact Pluang Care via live chat in the app, email tanya@pluang.com, or call (021) 8063 0065 (Monday–Friday, 09:00–18:00 WIB). Include your bank name, account number, the name exactly as it appears on the account, and a screenshot of the error. Pluang Care reviews the account and lets you know the result.
Related questions:
Q: Does my bank account name have to match my e-KTP exactly?
Yes. Your registered Pluang name follows your e-KTP, and the bank account name must match it letter for letter.
Q: Which bank accounts can I verify?
A bank account in your own name at any bank shown in the app's bank list. Virtual accounts and e-wallets can't be verified.
Q: How many bank accounts can I register?
Up to 5. To add another once you've reached the limit, ask Pluang Care to delete one you don't use.
Q: Can I withdraw straight after adding a bank account?
Not always. Adding a bank account can start Pluang's 24-hour security hold, which pauses cashout and Crypto Send for 24 hours.