Why Did My Poster Fail to Load, or Show a Different Number From the App?
A Pluang poster shows the figures from the moment you opened the share screen, so it can differ from the app later because prices keep moving. If the poster doesn't load, check your connection, try again or update the app.
Common causes and how to fix them
| What you see | Likely cause | What to do |
|---|---|---|
| The poster shows a different return from the app now | The poster keeps the figures from when you opened the share screen, while live prices keep changing | Close the share screen and open it again to make a poster with the current figures |
| The poster image doesn't appear | A slow connection or a temporary problem creating the image | Check your internet connection and try again. You may still be able to share the text message with your referral code and link |
| The share screen keeps failing | An older app version | Update Pluang to the latest version, then reopen the app |
| The poster shows a percentage but no amount | The poster is built around your return as a percentage, and it follows what your screen shows | Check the preview before you post; what you see there is what gets shared |
The figures on a poster are a snapshot for sharing. Your actual portfolio values are always the ones shown in the app.
Still not working? Contact Pluang Care through live chat in the app or at tanya@pluang.com, with a screenshot of the error and the page you tried to share from.
Learn more: whether your balance shows on the poster and why you might not find the share button.
Related questions:
Q: Which number is correct, the poster or the app?
The app. The poster shows the figure from when you opened the share screen, so the app's current value is the one to rely on.
Q: Can I update a poster I already posted?
No. Make a new poster with the current figures and post that one instead.
Q: Does a failed poster cost anything?
No. Sharing is free and creates no order or transaction, whether or not the poster loads.
Last updated: 9 November 2026