Why did my crypto buy or sell fail on Pluang?
A crypto buy or sell most often fails because the price moved first: in LITE mode, Pluang holds the estimated price for 6 seconds after you confirm, and an order not completed in that time doesn't go through, so try again at the new price. Other causes are a paused coin, an amount outside the limits, or funds held by an open order.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| The app says the price has changed or the order couldn't be completed | The 6-second price hold ended before your order went through, often during fast price moves | Check the new estimated price and confirm again. If no transaction appears in your history, no money moved |
| The coin shows Buy Paused, Sell Paused, Trading Paused or Maintenance | Trading in that direction is temporarily paused for the coin | Wait until the label is removed. With Buy Paused you can still sell, and with Sell Paused you can still buy |
| The app says the amount is too low or too high | Crypto orders need at least Rp10,000 to buy and Rp5,000 to sell, and each coin has its own maximum | Adjust the amount. The coin's trading page shows its current limits before you confirm |
| You don't have enough balance for the buy | Your available balance doesn't cover the amount | Check the balance shown on the buy screen and top up, or lower the amount |
| In PRO Mode, your balance or coins seem to be missing | Open Advanced Orders hold funds: a pending buy holds the IDR for it, and a pending sell holds the coins | Cancel the open order to release them straight away, then try again |
| Part of your Advanced Order was filled and the rest disappeared | The unfilled part of a partly filled order expires at 24:00 WIB on the day of the partial fill | Place a new order for the remaining amount |
| Your balance was reduced but the coin didn't arrive | The order failed after your balance was deducted | The IDR is returned to your balance automatically. If it hasn't come back, contact Pluang Care with the time and amount |
If the issue persists:
Contact Pluang Care via live chat in the app, email tanya@pluang.com, or call (021) 8063 0065 (Monday–Friday, 09:00–18:00 WIB). Include the coin, buy or sell, the amount, the time of the order, and a screenshot of any error message.
Related questions:
Q: Did I lose money when my order failed?
No. A failed order doesn't buy or sell anything, and any IDR deducted for a failed buy is returned to your balance.
Q: What is the minimum to buy or sell crypto?
Rp10,000 to buy and Rp5,000 to sell per order. Each coin's maximum is shown on its trading page.
Q: Why can I sell a coin but not buy it?
The coin probably shows Buy Paused, which stops new purchases only. Selling and viewing your holdings keep working.
Q: How long does an Advanced Order stay open?
Up to 90 days if it isn't executed or cancelled. Its funds or coins stay held until then.