Pluang Care says my crypto deposit will be refunded. Where will it go, and when?
When Pluang Care confirms a refund for a crypto deposit that couldn't be credited to your Pluang account, for example one sent without its tag or on the wrong network, the refund is processed in a weekly batch and Pluang Care emails you once it's done. Crypto on Pluang is facilitated by PT Bumi Santosa Cemerlang, a Digital Financial Asset Trader licensed and supervised by Indonesia's Financial Services Authority (OJK). Where the refund goes depends on the coin, the network and the amount.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| The coin and the network you sent on can be received on Pluang, for example a deposit sent without its tag | The deposit reached Pluang but couldn't be matched to your account automatically | The refund is credited in the same coin to your Pluang account. Check your crypto balance and Transaction History after Pluang Care confirms it's done |
| The coin is supported on Pluang, but the network you sent on can't be received on Pluang | The coin arrived on a network that Pluang doesn't credit | The refund goes back in the same coin to the wallet you sent from, on the same network you used. Pluang doesn't move it to another network for you |
| The amount you sent is small | A small refund may be paid in rupiah instead of returning the coin | The rupiah value, at that day's price, is sent to the bank account registered on your Pluang account |
| The coin has been delisted on the platform you sent from | The refund can't be returned to that platform | Pluang Care asks you for a wallet address on a platform that still supports the coin, and sends the refund there |
| The coin or the network isn't supported by Pluang at all | Pluang can't access deposits of tokens or networks it doesn't support | These usually can't be refunded. See which sending mistakes can be traced |
| The deposit was made more than a year ago | Deposits this old usually can't be refunded any more | Contact Pluang Care with the transaction hash so it can check your case |
If the issue persists:
If your refund hasn't arrived and you haven't had an email from Pluang Care yet, you can ask for an update at any time. Contact Pluang Care through live chat in the app, email tanya@pluang.com or the call center at (021) 8063 0065 (Monday–Friday, 09:00–18:00 WIB). Include the transaction hash, the coin and network, and the date you sent it.
Related questions
Q: How long does a crypto deposit refund take?
Refunds are processed in weekly batches after Pluang Care confirms your case, so it can take a week or more. Pluang Care emails you once your refund is done.
Q: Can my refund be sent to a different wallet?
Usually not. A refund goes to your Pluang account or back to the wallet you sent from. Pluang Care only asks for another address when the sending platform no longer supports the coin.
Q: Can Pluang reverse the transfer on the blockchain instead?
No. A confirmed blockchain transfer can't be reversed. A refund is a new transfer from Pluang after the deposit has been traced and confirmed.
Q: What should I check before I send crypto to Pluang again?
Copy the address and tag from your Pluang receive screen, choose the same network on both sides, and send a small test amount first.
Last updated: 12 November 2026