Why Is My Withdrawal Status "Submitted" But the Funds Haven't Arrived?
"Submitted" means Pluang has completed its side of the withdrawal — the funds have been forwarded to the payment gateway for transfer to your bank. The transfer is now in the inter-bank processing stage. If funds haven't arrived within 24 hours, Pluang will coordinate with the sending bank. Your funds will either be credited to your bank or returned to your Pluang account.
What "Submitted" means step by step:
- Pluang successfully processes your withdrawal request
- Funds are forwarded to the payment gateway
- The payment gateway initiates the transfer to your receiving bank — this step duration varies by inter-bank processing
- Your bank credits the funds to your account
If the funds haven't arrived after 24 hours:
- Pluang coordinates with the sending bank to investigate
- Outcome A: The bank reprocesses the transfer to your account
- Outcome B: The funds are returned to your Pluang account
Where your funds end up — they are either credited to your bank account or returned to your Pluang account.
Related questions:
Q: Does "Submitted" mean my withdrawal was successful?
It means Pluang has processed and forwarded it to the payment gateway. The final bank credit step is still in progress — wait up to 24 hours.
Q: How long should I wait if my status shows "Submitted"?
Wait up to 24 hours. If the funds still haven't arrived, contact Pluang Care for an update.
Q: Will my funds be returned if the transfer doesn't go through?
Yes — if the bank cannot complete the transfer, the funds are returned to your Pluang account. No money is lost.
Q: Do I need to contact the bank directly about a Submitted withdrawal?
No — Pluang will coordinate with the sending bank on your behalf. Contact Pluang Care and they will handle the bank coordination for you.