What Conditions Cause My Withdrawal to Show "In-Progress" Status?
An "In-Progress" withdrawal means your transaction is being processed but has not yet reached your bank. This status appears during bank downtime hours (22:00–05:00 WIB), for large withdrawals ≥ Rp250,000,000 routed via RTGS/SKN, during sending bank network issues, or for a first-ever withdrawal with no prior investment history.
| Condition | Estimated Duration |
|---|---|
| Withdrawal during bank downtime (22:00–05:00 WIB) | Up to 1×24 hours |
| Withdrawal ≥ Rp250,000,000 — processed via RTGS/SKN route | 1–2 business days |
| Intermittent network issue from sending bank | Up to 1×24 hours |
| First withdrawal with no prior investment history | Up to 3 calendar days (one-time additional verification) |
What to do: Wait for the estimated duration based on your situation. If funds have not arrived after the expected timeframe, contact Pluang Care.
Contact Pluang Care: in-app live chat, email tanya@pluang.com, or phone (021) 8063 0065 (Mon–Fri 09:00–18:00 WIB)
Related questions:
Q: Why does a large withdrawal (≥ Rp250,000,000) take longer?
Withdrawals of Rp250,000,000 or more are processed through the RTGS or SKN inter-bank routing system, which requires 1–2 business days rather than the standard near-instant processing.
Q: Why does my very first withdrawal take 1–3 days?
If you have no prior investment activity on Pluang, your first withdrawal requires a one-time additional verification that can take up to 3 calendar days.
Q: Does "In-Progress" always mean there's a problem?
No — it simply means the withdrawal is being processed. Wait for the relevant timeframe before reaching out to support.
Q: My withdrawal has been In-Progress for over 3 days — what should I do?
Contact Pluang Care at tanya@pluang.com or via in-app live chat with your withdrawal details so the team can check the status.