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Troubleshooting guide

Wrong PIN Entered

You tried to log in or perform a transaction using your PIN, but the system says the PIN you entered is incorrect. This can happen if you mistyped your PIN or if there’s a temporary system issue that causes your correct PIN to be read as invalid.

✅ Possible Causes:

  • Cause 1: You entered wrong PIN

  • Cause 2: Some glitch in the system that caused the PIN recognized as wrong.`

🛠️ Step-by-Step Solution:

  1. Step 1: You could retry entering the PIN attempt maximum for 10 times.

  2. Step 2:  If you have reached the maximum for entering the wrong number, you need to wait for 24 hours until your next attempt.

  3. If the issue persists: Contact Pluang Care (tanya@pluang.com)