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Troubleshooting guide

Page error when opening the app.

🔍Description: You’re trying to open the Pluang app, but it immediately crashes or showing page error before you can access any features. This can be caused by an outdated app version, a device operating system that isn’t compatible, or a technical glitch. As a result, you’re unable to log in, view your portfolio, or perform any transactions.

✅ Possible Causes:

  • Cause 1: Older version of the app.

  • Cause 2: Older version of the operation system (OS).

🛠️ Step-by-Step Solution:

  1. Step 1: Update the Pluang app to the latest version via Google Play Store or App Store.

  2. Step 2: Update your phone's operating system (OS) to the latest version available.

  3. Step 3: Try to open the Pluang app. 

  4. If the issue persists: Contact Pluang Care (tanya@pluang.com)

📌 Related FAQs:

  • N/A