Why does the Pluang app say I've reached the OTP request limit?

Question

Accepted Answer

The Pluang app says you have reached the OTP request limit when too many OTP codes have been requested for your phone number in a short time. It is a security limit, and you can request a new code once it resets, usually after 24 hours. Requesting again while the limit is active does not help, so use the wait to check that your number can receive SMS or WhatsApp.

Symptom / ConditionPossible CauseSolution

You tapped resend several times because the code did not arriveEvery resend counts towards the limitWait until the limit resets, then request one code and give it a minute to arrive. Check your signal, put the SIM in the SIM1 slot and try the other channel (SMS or WhatsApp). Fixes for an OTP that does not arrive
You received OTP codes you did not request, then hit the limitSomeone may have entered your phone number on the login screenNever share a code with anyone. What to do about OTPs you did not request. If you think someone else has access to your account, freeze it
Your registered number is no longer activeThe codes go to a number you cannot useChange your phone number with the change-number option on the login screen, or through Pluang Care
The limit message still shows after you waited 24 hours without requesting a codeThe limit has not reset as expectedContact Pluang Care so the team can check your account

If the issue persists:If you still cannot get a code after the limit should have reset, contact Pluang Care through live chat on pluang.com/faq or in the app, email tanya@pluang.com, or the call center at (021) 8063 0065 (Monday–Friday, 09:00–18:00 WIB). Include your registered phone number and email.
Related questions
Q: How long do I have to wait after reaching the OTP limit?Usually 24 hours from when the limit was reached. Requesting more codes in the meantime does not shorten the wait.
Q: Does the OTP limit affect my account or assets?No. It only stops new codes for a while. Your account, balances and assets are not affected.
Q: Can I log in another way while I wait?No. Logging in to the Pluang app always needs an OTP sent to your registered phone number, so you need to wait for the limit to reset.
Last updated: 12 November 2026

Symptom / Condition	Possible Cause	Solution
You tapped resend several times because the code did not arrive	Every resend counts towards the limit	Wait until the limit resets, then request one code and give it a minute to arrive. Check your signal, put the SIM in the SIM1 slot and try the other channel (SMS or WhatsApp). Fixes for an OTP that does not arrive
You received OTP codes you did not request, then hit the limit	Someone may have entered your phone number on the login screen	Never share a code with anyone. What to do about OTPs you did not request. If you think someone else has access to your account, freeze it
Your registered number is no longer active	The codes go to a number you cannot use	Change your phone number with the change-number option on the login screen, or through Pluang Care
The limit message still shows after you waited 24 hours without requesting a code	The limit has not reset as expected	Contact Pluang Care so the team can check your account