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Troubleshooting guide

Keep Loading when opening the app.

You’re trying to open the Pluang app, but it immediately crashes or closes by itself before you can access any features. This can be caused by an outdated app version, a device operating system that isn’t compatible, or a technical glitch. As a result, you’re unable to log in, view your portfolio, or perform any transactions.

✅ Possible Causes:

  • Cause 1: Older version of the app.

  • Cause 2: Older version of the operation system (OS).

🛠️ Step-by-Step Solution:

  1. Step 1: Update the Pluang app to the latest version via Google Play Store or App Store.

  2. Step 2: Update your phone's operating system (OS) to the latest version available.

  3. Step 3: Try to open the Pluang app. 

  4. If the issue persists: Contact Pluang Care (tanya@pluang.com)